Coordinator of One Stop Student Services - Miami University in Oxford Ohio

Unfortunately, this job is expired as of 8/26/2014.

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Miami University

Oxford, Ohio

United States


Detailed Job Description

The Coordinator of One Stop Student Services will assist with the office's day-to-day operations and is responsible for providing excellent customer service through problem resolution and outreach for a wide audience. The Coordinator of One Stop Student Services must be customer-centric and have the ability to serve customers according to process/policy but also look for ways to enhance the customer experience. In addition to providing these services, the Coordinator will be responsible for hiring, training, and supervising students employed by the One Stop. The Coordinator will also assist with maintaining the One Stop website.


-Answer questions in person, on the phone, from e-mail, or written correspondence to resolve problems and address concerns from students, parents, faculty, staff, and other third parties in the areas of registration, financial aid, student accounts/billing, and other related functions

-Provide excellent service to all internal and external customers; ensure problems are resolved in an efficient and effective manner; work effectively and collaboratively as a team member; meet expectations in a fast-paced and dynamic, customer-oriented environment

-Use investigation, professional judgment, and individual discretion, as appropriate; follow through on issues until resolved, providing necessary correspondence and contact with students or third parties; contact student advisors, academic divisions, or other university departments to clarify situations, as necessary; intercede and/or advocate on the student's behalf

-Act as a representative of the One Stop to students, faculty, staff, and the public concerning issues requiring interpretation of policies, procedures, and programs related to but not limited to enrollment management functional areas

-Keep up-to-date with University and departmental policy changes, in addition to federal and state changes impacting the One Stop functions, as needed; engage in professional development to stay current

-Ability to analyze and interpret complex data and make independent decisions

-Provide One Stop presentations to students, parents and University staff; provide financial aid and student account/billing presentations to the University community, and external to Miami, including but not limited to high schools, community colleges, and other events

-Perform independent special projects in all areas of the One Stop as needed

-Provide support and resolve issues in areas such as, but not limited to: Registration, Transcripts,
Transfer credit evaluations, Account holds, Cancellation, withdrawals and re-enrollment, Room scheduling, Commencement, Veteran Affairs, Residency, Degree Audit Reports (DAR), Billing, fees, fee waivers, and refunds, Financial aid eligibility, disbursement of aid, and entrance and exit interviews, and FAFSA, loans, promissory notes, scholarships

-Hire, provide training, scheduling, assignment and supervision of projects for One Stop student employees;

-Update and maintain the One Stop website; collaborate with University Marketing and Communication to ensure proper website standards; collaborate with One Stop staff and Registrar, Bursar, and Student Financial Assistance offices to ensure content related to their offices is correct and routinely reviewed for updates

Basic Qualifications

-Bachelor's degree and two or more years of progressively more responsible work experience in a customer-service focused and/or operations related function; Master's degree will be considered in lieu of years of experience
-Ability to serve customers graciously, quickly and accurately
-Excellent oral and written communications skills
-Working knowledge of spreadsheets (MS Excel), word processing (MS Word), internet
-Ability to communicate and interact effectively with people of all ages and diverse backgrounds
-Must be able to attend functions off campus and work evening and weekend hours as needed

Preferred Qualifications

-Student financial aid or registration or student accounts/billing experience in a higher education setting
-Knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes
-Demonstrated project management and public speaking skills
-Working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner

Special Instructions to Applicants

Applicants will be asked to submit a cover letter, resume, and list of three references when applying for this position. Inquiries can be directed to

Keyword Phrases

  • Enrollment Management
  • Coordinator of One Stop Student Services
  • #1 Nationally for best teaching
  • Opportunities for growth and advancement
  • Inclusive, equitable working environment
  • Admissions & Enrollment / Recruiting
  • Program Administrators and Coordinators
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter