Detailed Job Description
This professional staff member counsels students and parents about financial aid programs, application procedures and eligibility, and assists with problem resolution; serves a resource and a liaison to Miami's 1 Stop for Student Success Services staff and management; uses technical knowledge of federal and state student aid programs to ensure compliance and accuracy; determines and verifies student eligibility for financial assistance; and assists with outreach activities.
-Serve as a resource and liaison to the 1 Stop for Student Success Services center to counsel students and their parents concerning specific eligibility for federal, state, university, and privately funded programs of student financial assistance. Assist students and their parents in developing strategies for financing a college education, including consideration of debt management.
-Work tactfully and effectively to resolve escalated caseloads from the 1 Stop for Student Success Services center to research and solve problems for individual applicants and students in a timely manner, prioritizing tasks to minimize the possibility of negative impact on student recruitment and retention.
-Assist with processing of all scholarship awards and provide customer service responses to students, parents, and staff regarding scholarship eligibility and status.
-Communicate clearly, accurately, and in a timely manner with clients, their families, other office staff, and university departments regarding individual students, their financial aid, and assistance needed to resolve student problems.
-Use technical knowledge regarding financial aid programs and associated legislation and need-analysis theory and computations to review student application information to determine financial aid eligibility.
-Maintain familiarity with federal/state aid programs in order to maintain standards, define new system activity, and assist in advising staff, students, parents, and other constituencies as deemed appropriate.
-Assist with office outreach activities and other office programs and functions (including presentations).
-Serve as a back-up for scholarship staff
-Perform other duties as assigned.
A bachelor's degree or a combination of education and experience, a valid driver's license, good communication skills, strong interpersonal skills and the ability to work cooperatively with co-workers are required.
Knowledge of student financial aid programs and computer systems is preferred.
Special Instructions to Applicants
Applicants will be asked to submit resume, cover letter and list of three references when applying to this position.