Enrollment Center Manager - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 7/17/2014.

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Cuyahoga Community College

Cleveland, Ohio

United States


Detailed Job Description

Campus or Location

Metropolitan Campus

Job Responsibilities

Schedules and trains office staff to provide coverage for all areas within the Enrollment Center.
Serves as the “next level” in resolving student issues relating to registration, refunds, withdrawal exceptions, scheduling and Banner-related issues.
Serves as the intermediary between the Registrar’s and the academic division offices and counseling office with regards to student records issues; serves as a resource to the Dean of Student Affairs and Campus President’s office in dealing with student registration or residency issues concerns.
Works closely with other departments in improving customer service strategies for students.
Resolves registration problems that occur through scheduling and the Banner student information system.
Runs academic dismissal reports and process letters;
processes academic readmission petitions in Banner and mail letters; processes reinstatements for students who have been dropped for non-payment in previous semesters; processes withdrawal exception petitions.
Assists in resolving issues pertaining to PSEOP/International/Veteran students if coordinators are unavailable.
Maintains and promotes correct and timely communications with appropriate staff throughout the campus and the College regarding administrative and student issues.
Evaluates on-going job processes to determine effectiveness and efficiency.
Ensures handouts and forms are correct and available for distribution.
Coordinates job shadowing activities for employees.
Communicates college issues or new processes to staff members.
Serves on various committees as they relate to student success.
Administers the office in the absence of the Director and Associate Director.
Meets with students and process withdrawal exception petitions.
Assists in the supervision and evaluation of the enrollment center representatives at the direction of the center’s Director.
Maintains records functions for the campus.

Required Qualifications

Bachelor’s degree
Minimum 2 years progressively responsible student affairs experience.
Proficiency in Microsoft Word and Excel
Excellent interpersonal, written and verbal communication skills.
Demonstrated commitment to exemplary customer service.
Ability to work as a member of a student-oriented administrative team.
Ability to make fair, equitable and intelligent decisions which directly affect current and potential students.
Sensitivity to appropriately respond to the needs of a diverse population.

Preferred Qualifications

Minimum of 5 years of student affairs experience. Two years experience in an Admissions & Records setting.
Experience working in a Banner student information system environment.

Work Schedule

Monday – Friday 8:30-5:00pm, and Peak period Saturdays

Target Hiring Rate/Salary

Special Note 

Special Note

Posting Open Date02/17/2014

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Keyword Phrases

  • Enrollment Center
  • Enrollment Center Manager
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Admissions & Enrollment / Recruiting
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Manager
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter