Student Success Specialist - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 7/25/2014.

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Cuyahoga Community College

Cleveland, Ohio

United States


Detailed Job Description

Campus or Location


Job Responsibilities

Connects new, returning, and continuing students with enrollment and completion support and services.
Serves on College‐wide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives. Designs and recommends new initiatives for council/committee approval and implementation. In collaboration with
council/committee members, develops strategies to meet short and long‐term College retention
and completion goals.
Employs a case management approach to working with, supporting, communicating and tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services.
Ensures that students have an academic plan on file through campus events and personal outreach.
Provides direction to Student Ambassadors/Peer Mentors and their interactions with students
to support the enrollment process from registration and engagement through retention and completion. Provides input for all recruitment, hiring and performance management activities.
Is responsible for college‐wide training, daily schedules, financial aid compliance tracking, mentoring assignments and all case management tracking.
Initiates contact and direct referrals for students who receive unsatisfactory academic progress reports.
Designs, implements and supports a broad range of college‐wide events that encourage student
engagement, retention and completion. Partners with Access, Learning and Success to communicate with students about campus co‐curricular activities (social, cultural, athletic, educational, clubs and organizations).
Participates in and supports new student orientation sessions and is responsible for overseeing and assigning student peer mentors to all new students to support student engagement through the student’s first year.
Oversees the creation and distribution of the First Year Student and GradFest newsletters to
promote student engagement and completion.
Collaborates with the College’s internal marketing department to maintain student success web pages by uploading and editing content, developing and distributing messages about events and engagement opportunities to students through social media.
Conducts outreach through approved classroom visits to introduce services available to students.
Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction.
Performs other related duties as assigned.

Required Qualifications

Bachelor’s Degree
Minimum of two years of experience servicing students in an academic setting
Experience developing, organizing and delivering presentations and to student groups
Experience supervising, assigning and reviewing work
Experience with integrated communication platforms, to include email, internet and social media
Demonstrated experience and familiarity with Microsoft Publisher

Excellent decision making skills
Exceptional verbal and written communication skills
Results oriented
Ability to multi‐task and coordinate projects
Ability to interact with and engage faculty, administrators, students and parents
Strong customer service skills and proven ability to develop and sustain productive customer relationships
Ability to work independently with minimal supervision
Proficiency with Microsoft Applications (Word, Excel, PowerPoint, Access, etc.)
Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

(Or equivalent job‐related experience providing the necessary knowledge, skill, and abilities to perform the
functions of this position proficiently)

Master’s degree
Experience with BANNER student information system

Knowledge of Cuyahoga Community College’s credit and noncredit programs, policies,
procedures and personnel

Work Schedule

Monday through Friday with some weekend and evening work.

Target Hiring Rate/Salary


Special Note

This is a Grade 09, 1199/SEIU bargaining unit postiion. Full time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for this position.

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Keyword Phrases

  • Student Affairs
  • Student Success Specialist
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Academic Advising
  • Student Affairs and Services
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter