Unfortunately, this job is expired as of 7/29/2014.
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Provides support for all aspects of computing. Troubleshoots, upgrades hardware, configures network connectivity, maintains printers and/or other peripherals, and generally, helps resolve other computer use issues. Serves as a technical resource to answer questions, identify technical needs, research solutions, and make recommendations. Utilizes help desk tracking and analytical system to document and trace service requests. Documents procedures, tip sheets, training manuals, and job aids to provide efficient communication of help desk area information.
This is a career ladder position with three levels with minimum qualifications as defined:
Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.
Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.
Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.
Knowledge of TCP/IP and application network protocols, firewall management, operating system configurations, anti-virus software, and VPN.
Knowledge of imaging software such as WDS or SCCM.
Knowledge of Mac, Windows, Android and iOS OS’.
Knowledge of backing up and restoring data.
Knowledge of working in a customer service, team-oriented, collaborative environment.
Knowledge of configuring wireless devices.
Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners, tablets and smart phones.
Knowledge of new computer technology and advancements in hardware and software.
Skill in customer service, interpersonal, verbal, and written communication skills.
Skill in analysis and trouble-shooting.
Skill in providing technical and operational support to faculty, staff and students.
Skill in providing computer hardware and software expertise in a variety of computer platforms and operating systems.
Ability to present ideas in a user-friendly language.
Ability to find answers quickly through research.
Ability to maintain a positive and professional relationship with faculty, staff and students. Ability to complete tasks in a timely and professional manner.
Ability to work without constant supervision.
Ability to be self-motivated and learn quickly.
Ability to solve technology problems under time constraints.
To be considered an applicant for employment you must apply online through the UVU.Jobs website.
To be considered in the first screening, the online application and required application documents must be submitted by the screening or closing date.
Any offer of employment will be contingent upon the results of a background check, which includes a criminal records check. A criminal conviction is not necessarily a bar to employment.
Application materials become the property of UVU.
For questions contact Human Resources at firstname.lastname@example.org
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