Technician I, II, III - Evening/Weekend Support - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 7/15/2014.

To continue in your search through the appropriate job categories, click either Administrative Staff, Higher Education Executives, Faculty, Post-Doc and Graduate Assistants, . You can also utilize "guess-free" keyword search tools with up to eight pre-defined criteria. Search for and Apply to academic postings directly from the site. Post your background either confidentially or overtly. Stand out and be discovered!



Utah Valley University

Orem, Utah


United States
(JPF20714)

Categories

Detailed Job Description

Diagnoses and repairs workstations for end users using network topologies and protocols. Maintains 200+ computers and ancillary equipment such as workstations, laptops, printers, and scanners. Performs regular hardware maintenance. Provides computer hardware and software expertise to over 200 academic and administrative end users. Researches and evaluates computer hardware, and software applications. Determines and recommends solutions. Must possess excellent customer service skills. Must have strong analytical and trouble-shooting skills.

Minimum Qualifications

Graduation from an accredited institution with an associate’s degree in Information Systems or related field and one year of experience directly related to the Summary of Duties OR any combination of education and experience totaling three years, two years of which must be directly related to the Summary of Duties.

This position is part of a career ladder.

Preferred Qualifications

This position is a Career Ladder position and will be placed at one of the following grade levels depending on qualifications:

Level I (Grade 14) – Graduation from an accredited institution with an associate’s degree in information technology or related field and one year of experience which must be directly related to the essential functions/duties of the position OR any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties of the position.

Level II (Grade 16) – Graduation from an accredited institution with an associate’s degree in Information Technology or related field and two years of experience which must be directly related to the Summary of Duties of the position OR any combination of higher education and work experience totaling four years three of which must be directly related to the Summary of Duties of the position.

Level III (Grade 18) – Graduation from an accredited institution with an associate’s degree in Information Technology or related field and three years of experience which must be directly related to the Summary of Duties of the position OR any combination of higher education and work experience totaling five years four of which must be directly related to the Summary of Duties of the position.

Also prefers a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions. May obtain this certification within the first 6 months of employment.

Knowledge

Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration, anti-virus software, and VPN.
Knowledge of various computer applications such as word processing, spreadsheets, databases, power point, INTERNET tools, email systems, and other general computer skills.
Basic knowledge of directory-based authentication (e-Directory or Active Directory.
Knowledge of network printer operation.
Knowledge of equipment and software sufficient to instruct others in their usage.

Skills

Strong customer service, interpersonal, verbal, and written communication skills.
Skill working in a customer service, team-oriented, collaborative environment.
Technical experience installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OS and/or Windows OS.

Abilities

Ability to deal with a diversity of personalities effectively and courteously.
Highly self-motivated with the ability to learn quickly.
Ability to handle conflict management and proactively problem solve.
Ability to present ideas in user-friendly language
Ability to operate, maintain, problem solve, and perform repairs to media equipment.

Pay Range

$30,052 - $46,360

Special Instructions to Applicants

To be considered in the first screening, the online application and required application documents must be submitted by the screening date.

Keyword Phrases

  • IT Technology Support Services
  • Technician I, II, III - Evening/Weekend Support
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
  • Other IT
logo
Employment Type:Administrative Staff
Degree Required: Associate
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References