Staff Assistant, Student & Administrative User Support - Worcester State University in Worcester Massachusetts

Unfortunately, this job is expired as of 3/25/2014.

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Worcester State University

Worcester, Massachusetts

United States

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Detailed Job Description

OFFICIAL TITLE:                          Staff Assistant, Student & Administrative User Support

SUPERVISION RECEIVED:        Day to day supervision from Assistant Director/End User Services

SUPERVISION EXERCISED:      Day to day supervision of temporary or student support personnel


  1. Responsible for assisting in the daily operations of student, faculty and staff laptop and desktop support.
  2. Assist with evening Help Desk support services
  3. Assist in maintenance of labs
  4. Work with outside vendors in providing maintenance and additional computer hardware and software support as needed
  5. Assist in the documentation of best practices, policies and procedures for student laptops and campus computing support
  6. Assist in implementation and/or maintenance of WSU applications including patching, repairing, imaging and ordering laptop and desktop parts
  7. Assist in the evaluation and implementation of software, including security applications, user management applications, antivirus applications, and printing applications
  8. Assist in the adaptation and integration of new end user technologies and services
  9. Assist in Help Desk and other user-based services
  10. Certification with various key vendors/ Dell, Apple, etc.
  11. Assist in the training of part-time and student workers/interns.
  12. Stay up-to-date with potential security threats and viruses
  13. Perform other duties as assigned.


  1. Two Year college degree or comparable experience.
  2. Experience with a number of operating environments, including Windows, Mac OSX
  3. Experience with basic network technologies and protocols
  4. Must have strong interpersonal and communications skill
  5. Must be self-motivated and able to work without direct supervision

About Worcester State University

Worcester State University is a public institution of higher learning set on 58 acres in the residential west side of Worcester, Massachusetts. We are dedicated to preparing students for personal success, rewarding careers, and effective citizenship in the 21st century. We offer undergraduate and graduate degree programs in the traditional liberal arts and sciences, teacher education, biomedical sciences, business, and the health professions.

Additional Information

 Worcester State University is an Affirmative Action/Equal Opportunity Employer. M/F/D/V. Women and minorities are strongly encouraged to apply.

Application Instructions

If interested, apply via Institution Website button (to the right of the description) which will take you to the posting on Worcester State's website. Detailed instructions are listed there.

Keyword Phrases

  • University Technology Services
  • Intellectual Growth
  • Embrace Diversity
  • Residential Environment
  • Computer Support and Training
Employment Type:Administrative Staff
Degree Required: Not Specified
Experience: See Job Description
Level of Job: See Job Description
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter