Detailed Job Description
Under the direction of a Student Support Services Administrator, this position serves as a vital link between the College’s student success objectives and the West Valley-Mission Community College District’s technological capabilities. The analyst will provide supervision and coordinate staff duties related to the College’s academic technology services. The analyst will provide expert cross-functional technology and reporting solutions for the College’s Student Support Services division from a business processes perspective with a focus on maximizing institutional efficiency and effectiveness. The analyst will work closely with all division areas.
A special focus is made in two areas: (a) strengthening the capacity to disaggregate data for analysis and closing critical gaps in connectivity of information systems; and (b) enhancing the college’s ability to effectively and efficiently monitor student progress from recruitment/admission through retention/education goal completion. The analyst works systematically to clean “dirty” data, find/recover missing elements/sources, and import/export data from external sources, including California State Admissions and national databases, internal data warehouses and programs (e.g., SARS), and the District’s student enterprise system. Reports and data files are developed and produced using recognized data warehouse software tools.
100% of full time, 40 hours per week, 12 months per year, with anticipated start date of December 11, 2013. Schedule may change to include some evening or weekend hours, as needed.
Work Location: Mission College, Santa Clara, CA
Any combination equivalent to:
- A 4-year degree with major course work in Computer Science or Business Analysis, or a related technical or professional field; AND
- Three years of increasingly responsible employment experience directly related to the duties of this position; AND
- Demonstrated ability to effectively work with persons of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Degrees must be earned from an accredited institution.
- Candidates with foreign degrees must provide official certification of equivalency to U.S. degrees, by a certified U.S. credential review service. Simple translation of the language on foreign diplomas, transcripts, coursework, or similar will NOT suffice, thus will cause the application packet to be judged as incomplete.
- Prior project management experience with a clear and focused commitment to analyzing business / technology processes.
- Prior student enterprise system experience; Colleague-DATATEL system experience preferred.
- Cognos or similar business intelligence tool experience highly preferred.
- Post-secondary education background, with a preferred emphasis in community colleges.
Examples of Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position.
- Lead, develop, design, document, maintain, evaluate, support and provide problem resolution for information systems applications; performs a variety of technical and analytical services across departments within the unit and, as needed, related to the Instructional Division.
- Monitor and report to management any deviation from procedures or policy; review, evaluate and implement recommendations for improved methods or procedures; plan, implement and document departmental business processes and projects.
- Oversee and manage multiple concurrent projects; support internal operations, budget management, and project planning; organize and analyze data for efficient reporting and retrieval; assist users in retrieving data from College / District systems; develop procedures, forms, and other organizational tools to implement and manage efficient technology and department-process workflow; plan and prepare correspondence related to the position.
- Organize, coordinate and supervise day-to-day activities and operations of assigned Support Services and/or Technology area; schedule, monitor and evaluate staff and activities to ensure efficient services to College and District personnel.
- MIS report cleanup – assess error patterns & identify process correction needs; correct problems, via programming, process adjustment, training, etc; document process implementation activity.
- Assist with identifying and defining fields and data elements that can map across a variety of student systems and supporting software program/process activity; establish process documentation, develop training materials and train staff/faculty; work with IS to update user accessibility restrictions.
- Scanning Software enhancements – map critical process and programming activity, including development of process/mapping documentation, develop training materials and train staff and faculty.
- Data warehouse – assist with identifying and mapping data elements and building calculated fields for use in report-writing; assist with building auto processes/queries for the student services unit which supports student success measures and increased reporting capabilities, generally.
- Automated admissions applications – provide on-going maintenance/enhancements, and create the related process workflow and documentation.
- Liaison with the Office of Research and Planning, the Instruction Office and District I.S. to enhance the college’s ability to effectively and efficiently monitor the progress of student learning outcomes.
- Explore innovations and trends in technology for institutional applicability; investigate complex issues, evaluate alternatives and recommend appropriate solutions; assist in implementing approved solutions.
- Work as a technology liaison to instructional technology and provide assistance with purchase requisitions, pricing analysis for software and hardware needed for instruction/student services.
- Train users on the new/adjusted application implementation, including the recording of training for documentation and new user support.
- Confer and coordinate with College users and technical groups regarding applications, developing applications, determining system requirements and modifications of systems to enhance effectiveness.
- Consult with users to determine user needs, adjustment opportunities and assist in developing solutions to those needs and/or opportunities.
- Work directly with users to prepare detailed draft(s) of the work required.
- Compile data and perform analyses as directed; provide written and oral reports and proposals to management.
- Maintain accurate and complete system documentation and business records.
- Develop and maintain constructive contact with vendors, government regulatory and contract offices, college staff, and counterparts in other colleges.
- Provide technological advice and counsel to college departments.
- Respond to requests for ad hoc reports as directed and using appropriate software/data.
- Create data elements, tables, programs, coding schemes for small end user projects and update the documents as appropriate.
- Assist in the evaluation and testing of new software tools for efficient work flows.
- Attend enterprise system and program software training via webinars or local, regional, statewide and national training events and conferences.
- Perform other related duties as required.
Any one position may not include all of the duties listed nor do listed examples include all tasks which may be found in positions of this class.
Knowledge and Abilities
- Essential institutional research / planning methodologies.
- Data analysis practices applied to complex systems / software.
- Structured programming skills including program testing and debugging techniques.
- Documenting new and adjusted application changes, and updating user documentation
- Data sharing techniques such as posting documents to a web link or file copies to a shared device (ftp).
- Utility software support tools such as editors, forms design and database query languages.
- Mainframe and microcomputer capabilities, operations, limitations, hardware and software
for community college applications.
- Popular Web browsers (e. g. Netscape Navigator, MS Internet Explorer).
- Web application development tools.
- Interpersonal, analytical and problem solving skills.
- Oral and written communication skills.
- Interpret an extensive variety of technical instructions in mathematical or diagram form.
- Prepare and organize/extract file documentation.
- Perform basic research (define problems, collect data, establish facts, and draw valid
- Write, debug, test and document new programs, program interfaces and other enhancements to meet user needs.
- Translate programmatic procedures into clear and concise documentation.
- Train and provide technical direction and assistance to users.
- Consult with users, analyze existing hardware, software and networks and develop feasible alternative courses of action. Analyze situations accurately and adopt an effective course of action.
- Research and compile information.
- Prepare clear and concise written and verbal reports.
- Establish and maintain cooperative and effective working relationships with others.
- Operate modern office equipment.
- Maintain records and files.
- Meet schedules and timelines.
- Plan and organize time and work effectively.
- Work independently with minimum supervision.
Salary and Benefits
- Anticipated Hiring Range: $5,942–$6,548 (monthly) with a maximum earnable monthly of $7,964.
- Employer-contributed medical, dental and vision for employee and dependents, to include domestic partner.
- Employer-paid long term disability for employee.
- Voluntary life insurance.
- 13 paid holidays, plus 1 floating holiday annually; paid non-workdays between Christmas and New Year.
- 22 days vacation leave accrued annually (25 days after 5 years).
- 12 days sick leave accrued annually.
- Personal necessity leave and personal business leave.
- Educational growth incentive program from $35 to $175 monthly.
- $500 longevity award annually after 15 years of service and $1,000 longevity award annually after 20 years of service.
- CalPERS retirement.
- Position is union affiliated with required dues.
West Valley-Mission Community College District is an Equal Opportunity Employer
- To be considered an applicant for a position at West Valley-Mission Community College District, all materials requested in the job announcement must be received no later than the deadline. Incomplete and/or late applications will not receive committee consideration.
- If transcripts are required, include copies of ALL college transcripts with your application to verify all degrees earned and college coursework taken. Certified copies are only required at time of hire.
- Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.
- Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
- DO NOT SEND unrequested materials. Unrequested materials will not be used for consideration of employment.
- The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.