Manager, Student Financial Aid - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 11/4/2013.

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Cuyahoga Community College

Cleveland, Ohio

United States


Detailed Job Description

Campus or Location


Job Responsibilities

• Manages the daily functions of the Campus Office of Student Financial Aid Office to include all support staff in the financial aid unit

• Manages financial aid advising functions, including office scheduling, staffing rotations, master scheduler for student appointments, and assigned workshops to ensure efficient and effective office staff support

• Supervises daily financial aid program oversight to ensure members of the Student Financial Aid & Scholarships team comply with financial aid regulations and financial aid audit compliance

• Oversees public benefits and community resources initiatives provided by Student Financial Aid Advisors and Peer Financial Coaches for the Project Go program

• Serves as a Benefits Coach for the Project Go program and assists students in completion of the application for public benefits

• Provides leadership to peers for on-going training on financial aid procedures and systems

• Serves as trainer for SFA Advisors, EC Representatives, Peer Financial Coaches, Interns, and other campus constituency groups

• Hires, supervises, trains, and evaluates the work performance and learning development for Peer Financial Coaches and Interns

• Interprets and accurately applies federal, state, and institutional rules, regulations, and policies, which result in making independent judgments that carry substantial fiscal consequences for students and for the institution.

• May serve as Acting in Charge, when supervisor is not available.

• Participates in the training and development of enrollment center representatives

• Ensures efficient processing of federal and state financial aid programs through effective planning and assessing student services, such as in-person and online services

• Develops and initiates programs to evaluate, monitor, and improve the effectiveness of financial
aid services provided to students; including, but not limited to staff scheduling, staff training, and service area functionality

• Researches, gathers materials and data, prepares updates, and routine reports

• Prepares files for college-wide compliance audits.

• Collaborates with campus specific and college-wide work groups to ensure records maintenance and fiscal controls for federal financial aid compliance

• Performs other related duties as assigned

Required Qualifications

• Bachelor’s Degree
• Five (5) years of direct, progressive financial aid experience
• Three (3) years direct supervision, training, and evaluation of support staff
• Demonstrated experience with automated student information systems

• Knowledge of federal and state financial aid regulations
• Excellent verbal, interpersonal and written communication skills and organizational, customer service, problem-solving and conflict resolution skills.
• Skills in keyboarding, basic math, and basic grammar, basic level word processing (MS Word) and basic level spreadsheet applications (MS Excel)
• Proven ability to work with limited supervision and exercise independence and initiative in determining how work is performed and the appropriate actions to be taken
• Ability to work in a high volume with handling multiple assignments and adhering to time-sensitive deadlines
• Ability to maintain a high level of accuracy, integrity and confidentiality
• Ability to work independently and as part of a team while maintaining harmonious work relationships
• Ability to understand complex circumstances and explain implications to students in relation to student aid programs
• Demonstrated ability to prepare correspondence, general communications, presentations and reports
• Strong analytical, organizational, customer service, problem solving and conflict resolution skills
• Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

• Master’s degree in Student Personnel or related field
• Demonstrated experience with BANNER
• Financial Literacy/Education Certification
• Certified Financial Education/Personal Finance

• Skills in interpreting and applying rules and regulations to a variety of individual student situations and circumstances
• Ability to understand how automated financial aid systems affect individual student records

Work Schedule

Standard College hours of business 8:30AM – 5PM, Monday through Friday.
Occasional evenings and/or weekends may be required based on business unit need.

Special Note

There are a total of three (3) openings for the Manager, Student Financial aid position. One Manager will be designated to one of the three campus locations: Metropolitan, Western, and Eastern.

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Keyword Phrases

  • Financial Aid Administration
  • Manager, Student Financial Aid
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Financial Aid
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Manager
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter