Coordinator for Student Conflict Resolution Services - Metropolitan State University of Denver in Denver Colorado

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Metropolitan State University of Denver

Denver, Colorado 80217

United States


Detailed Job Description

As part of Student Engagement and Wellness, the Coordinator is responsible for conducting initial assessment of low-level student disputes and coordinating on-campus and educational conflict resolution outreach programs and referrals for students. The Coordinator will serve as a mediator and facilitator of other forms of productive alternative dispute resolution in cases involving students. The Coordinator will manage the Restorative Justice (RJ) program by overseeing the use of restorative practices in referrals involving student misconduct and academic integrity. Additionally, the Coordinator is responsible for campus outreach and education on restorative justice and conflict resolution principles, practices, as well as academic integrity and related student conduct procedures.


This position facilitates optimal processes for the resolution of student conflict. The Coordinator manages correspondence, reports, and inquiries from students, faculty, and staff while performing confidential administrative functions with a high level of attention to detail. This position reports to the Associate Dean of Student Engagement and Wellness and must maintain excellent communication with all members of the Student Engagement and Wellness team. The Coordinator actively develops positive working relationships and partnerships with academic and administrative units throughout the institution.

The Coordinator is responsible for developing and facilitating the University’s student RJ program and other alternative dispute resolution processes. With input from faculty, staff, and students, the Coordinator develops and maintains guidelines for student participation in RJ and other alternative dispute resolution processes, including those referred from the Student Conduct process. The Coordinator directly oversees restorative boards/panels and circles. Along with the Assistant Dean/Student Conduct Officer, the Coordinator assesses referrals to the program, provides case management and follow up for the RJ program, and designs and presents trainings for staff, faculty and students who are part of the RJ process. Furthermore, the Coordinator will provide outreach and education on conflict resolution and RJ to the University community through publications, workshops, and other public relations materials and initiatives. Other related duties may be assigned.

The Coordinator will also serve as an advisor for the Student Government Election Commission. As such, the Coordinator will stay informed regarding Commission policies, procedures, and activities, and provide appropriate guidance to ensure that practices are in line with University and campus policies.

The Coordinator must also have a strong working knowledge of University procedures and policies. This position provides regular reports and updates to the Associate Dean of Student Engagement and Wellness. The Coordinator is also responsible for assessing the impact of programs/services and providing relevant reports on service usage and impact.

Required Qualifications

Bachelor’s degree plus one or more years of full-time work experience related to conflict resolution. Effective interpersonal skills and a team player. Strong organizational and time management skills with the ability to handle multiple priorities. Experience working with diverse populations. Excellent communication skills, knowledge and experience using MS Office products. Experience designing and implementing training activities. Prior experience facilitating restorative justice practices. Must be trained as a mediator (minimum 40 hours of verifiable training).

Preferred Qualifications

Master’s degree in student affairs, conflict resolution, or a field directly related to restorative justice. Experience with student conduct and mediation in a higher education setting. Case management and grant writing experience in an educational setting.

Special Instructions to Applicants

IMPORTANT: In order to be considered as an applicant you must apply via the online application system,

Official Transcripts will be required of the selected candidate.

Keyword Phrases

  • Student Life Office
  • Diverse institution
  • Urban environment
  • Comprehensive college offering bachelors & masters
  • Student Affairs and Services
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter