Unfortunately, this job is expired as of 8/4/2013.
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JOB OBJECTIVES: To provide technical support services for hardware, operating system, and applications.
Education/expertise: High school diploma with 3 years experience in a help desk environment supporting Microsoft products, troubleshooting operating system and application problems. Must have a good knowledge of networks, with a preference given to those with certifications such as MCP, A+ and/or MOS.
Physical Requirements: Excellent person to person communications skills; good hearing and vision; dexterity;physically able to lift 50 pounds
Job Requirements/Skills: Process and resolve technical support requests that come in via phone, e-mail, web, or direct contact. Log and close all technical support requests in ticket tracking system and dispatch unresolved issues to the appropriate personnel. Extensive knowledge of Windows 7 and MAC operating systems as used in a networked environment; peripheral devices such as printers, scanners and external drives; superior knowledge of basic application software including the Microsoft Office 2010 suite and Blackboard learning management system; have excellent customer service skills; a very good sense of humor; an ability and willingness to work overtime as needed.
ESSENTIAL JOB FUNCTIONS:
Job responsibilities include, but are not limited to:
Personal Computers Equipment
Application Process: Please submit resumes and cover letters via e-mail to email@example.com.
Parker University is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.
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