PC Technician - Parker University in Dallas Texas

Unfortunately, this job is expired as of 8/4/2013.

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Parker University

Dallas, Texas 75229


United States

Categories

Detailed Job Description

JOB OBJECTIVES: To provide technical support services for hardware, operating system, and applications.

 JOB SPECIFICATIONS

Education/expertise: High school diploma with 3 years experience in a help desk environment supporting Microsoft products, troubleshooting operating system and application problems. Must have a good knowledge of networks, with a preference given to those with certifications such as MCP, A+ and/or MOS.

 Physical Requirements: Excellent person to person communications skills; good hearing and vision; dexterity;physically able to lift 50 pounds

 

Job Requirements/Skills: Process and resolve technical support requests that come in via phone, e-mail, web, or direct contact. Log and close all technical support requests in ticket tracking system and dispatch unresolved issues to the appropriate personnel. Extensive knowledge of Windows 7 and MAC operating systems as used in a networked environment; peripheral devices such as printers, scanners and external drives; superior knowledge of basic application software including the Microsoft Office 2010 suite and Blackboard learning management system; have excellent customer service skills; a very good sense of humor; an ability and willingness to work overtime as needed.

ESSENTIAL JOB FUNCTIONS:

Job responsibilities include, but are not limited to:

 General

  • Provide hands-on support, at an advanced level, of computing equipment and operating system software
  • Upon redeploying computer equipment and using a checklist, ensure that printing and all necessary peripheral devices work and that all critical applications are installed and accessible by the end-user
  • Manage laptop and mobile device integration into the wireless network
  • Assist in the asset tracking and preventative maintenance of all personal computing equipment
  • Act as back-up to helpdesk coordinator by covering overflow calls or in the absence of the coordinator and responsible for same duties as coordinator during these times
  • Maintain knowledge of current developments regarding PCs, peripherals, mobile devices,  and related software

 Personal Computers Equipment

Hardware

  • Identify and diagnose hardware problems and needs
  • Repair personal computing equipment in a timely manner
    • Request warranty service as needed
    • Assist with acquisition of necessary parts
    • Make repairs and upgrades 
  • Help maintain inventory of all computing equipment

 Software

  • Reimage OS deployment, install all critical apps and set all permissions as required

 Application Process: Please submit resumes and cover letters via e-mail to resumes@parker.edu.

 Parker University is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Keyword Phrases

  • PC Technician
  • PC Specialist
  • Computer Technician
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Employment Type:Administrative Staff
Degree Required: High School
Experience: At least 3 years
Level of Job: Analyst / Staff
Salary: Commensurate with Experience
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter