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Reporting to the Associate Director for Special Events for Berklee, the Ticket Operations and Patron Services Manager is charged with overseeing box office and front of house operations for all Boston Conservatory box office day shifts and ticketed performances at The Boston Conservatory, including management of the ticketing system, oversight of ticket prices and sales, money handling, financial reporting, and house management duties during a performance, such as ushering, patron issues, and emergencies. Utilizes ticketing system to assist with event marketing and patron services initiatives.
The Ticket Operation Manager’s primary responsibility is to ensure smooth and efficient operations of the box office during ticket sale hours and Boston Conservatory performances. This role oversees a Boston Conservatory student staff of 1520, providing students with specialized training, oversight, direction, and support. In the event of a patron dispute, student discipline issue, or box office system upset, the Ticket Operations Manager is expected to resolve these issues in a diplomatic and timely manner, as to prevent further disruption.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
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