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Installs and configures computer hardware, operating systems and applications. Troubleshoots system and network problems and diagnoses and solves hardware or software faults. Follows diagrams and written instructions to repair a fault or set up a system and replaces parts as required. Tests and evaluates new technology.
Graduation from an accredited institution with an associate’s degree in Information Technology or related field plus one year of experience directly related to the Summary of Duties or any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties.
Working knowledge of Microsoft Windows and MAC operating systems.
Knowledge of supporting various software packages including Microsoft Office and Adobe Creative Suite.
Knowledge of configuring computer hardware, operating systems and applications.
Skills in working continuously on a task until completion.
Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Skills in rapidly establishing a good working relationship with customers and other professionals.
Ability to test and evaluate new technology.
Ability to follow diagrams and written
instructions to repair a fault or set up a system, replacing parts as required.
Able to troubleshoot system and network problems and diagnosing and solving hardware or software faults.
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