This position is primarily responsible for pro-actively anticipating the needs of students, faculty and staff of this institution and coordinates the delivery of services to insure overall satisfaction. This is a 60-day pilot program with the potential of full-time placement upon the program's completion.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for meeting, greeting and directing residents, visitors, vendors and contractors.
Serving as the property ambassador and primary point of contact; also provide onsite security presence.
Act as a front-line representative of the College providing quality customer service.
Remain alert to surroundings at all times.
Notify Pubic Safety Control Center in the event of an emergency such as fire, alarm activation, medical problems or crime.
Verify and record visitor information.
Answer telephone calls professionally and route calls to appropriate personnel, if necessary, and assist callers with directions, etc.
Monitor lobby traffic and alert residents and staff to arriving guests and deliveries.
Observe CCTV monitors for suspicious activities.
Perform duties, tasks and assignments that are specific to the designated building/post.
Lobby of building with heavy foot traffic
Reception is position near front entrance
Must wear department issued uniform
Must have good verbal and written communication skills.
Must have customer service experience.
Must have the ability to work in a busy/noisy environment.
Proven ability to work & lead effectively in a highly diverse campus community.
High School Diploma or equivalent and at least two years of experience in working directly with the public.
Must have basic knowledge of a computer.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.