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Under immediate supervision, responds to phone calls received to the Call Center; register patient demographic and insurance information; schedule patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; research and document patient information to facilitate appointment scheduling.
Strong verbal and written communication skills
Interpersonal/human relations skills
Knowledge of medical terminology and procedures
Attentiveness to detail
Ability to operate personal computer with various software programs
Ability to organize/prioritize duties
Ability to work efficiently and cooperatively
Ability to work with constant interruptions
Ability to maintain confidentiality and professionalism
High school diploma
Two (2) years Call Center Experience or related background.
Two years of Healthcare Industry experience including Medicare and Medicaid preferred
Schedules patient appointments; pre-registers patients – obtains patient demographic and insurance information and updates IDX scheduling system; review patients’ EPIC records for patient scheduling; cancels/reschedules appointments associated with calls received from Clientell and MyChart systems.
Facilitates physician consultation requests via phone and fax program; assist with patient referrals; transfers callers to clinical departments, as needed.
Responds to caller general information requests and/or inquiries; refers caller to most qualified area.
Utilizes EPIC to communicate with clinical areas and physicians regarding patient request or needs; responds to patient messages via MyChart and SLUCare email.
Assists marketing department with event registration, coordination, and reporting.
Performs other duties as assigned.
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