Reporting to the Associate Vice President and Chief Business Officer for University Services, the Associate Vice President for Auxiliary Services will provide leadership and management to the Auxiliary Services operations, including, but not limited to:
- Dining Services
- University GoCard Services
- University Mail Services
- Hotel and Conference Center
- Capital One On-Campus Banking
- The UPS Store
- Hoya Court and Vending Services
- Off-Campus Housing Resources
- Commercial Properties
The AVP will interact daily with members of the department, administration, contract representatives, and all levels of management at the University. Additionally, the AVP will interact with students, student organizations, faculty, alumni, parents, contractors and vendors. Positive interaction is an integral part of this position and requires the AVP to remain focused on providing a high level of customer service at all times.
The AVP will direct the general and financial management, marketing, promotional activities, interdepartmental relations, and short and long range planning for auxiliary enterprises. This will include, but not be limited to:
- Managing five direct internal reports and six indirect external reports.
- Utilizing a service approach and working collaboratively with faculty and administrators to understand and support the needs of customers for sustainable, responsive and effective programs in auxiliary services.
- Directing organizational changes, and establishing shorts and long-term financial strategies and plans for Auxiliary Services Operations.
- Developing policies and procedures that enable departments and customers to resolve customer issues in a satisfactory and professional manner.
- Administering all aspects of RFP processes and contracts with external vendors, including negotiating financial terms and contract specifications for major new business projects.
- Providing innovative recommendations to increase revenue in auxiliaries while ensuring a sustainable expense model.
- Financial management of all auxiliary enterprises, including annual budgets and monthly financial updates to the Chief Business Officer.
- Ensuring that all transactions and activities are managed within University Audit, Compliance and GAAP policies and procedures.
- Working collaboratively with the Office of Sustainability to ensure that practices support the University’s sustainability plan.
- Working with the Office of Policy to ensure that contracts are managed within the University’s “Just Employment” policies.
- Chairing and being an active participant of the Food Service Committee.
- Providing oversight of IDEASCALE, a campus initiative to drive innovation and facilitate better communication across campus between students and University leaders on all matters related to auxiliary services.
- Evaluating service levels and determining appropriate methods for feedback and resolution to issues.
- Creating a model organization and representing the University at local, regional, and national events.
- Ensuring that critical operations are available during times where storms or other events impact the campus community.
- Maintaining up-to-date knowledge of relevant legal and legislative issues that could impact Auxiliary Services.
- Communicating effectively on a wide variety of matters using the Auxiliary Services Website, Twitter, Facebook, Hoya Roundtables, etc., working with the University Communications Office, as necessary to do so.
- Serving on appointed University committees, providing expertise and insight for university initiatives, as well as, represents the University within various associations (NACAS, etc.).
- Seeking ways to engage the campus community to improve services across all businesses.
- A Bachelor’s degree, plus a minimum of 10 years of experience in a medium to large scale campus auxiliary services operation, including at least five years in a supervisory or managerial role; a Master's degree is preferred.
- Experience with oversight of a One-Card campus operation.
- Experience in centralizing campus mail services is a plus.
- Experience with incorporating technology to improve services to the campus customers.
- Strong knowledge of the RFP process and contract negotiations, and experience managing a campus-wide RFP process for services.
- Experience managing outsourced services.
- Strategic thinking abilities with proven planning skills
- The ability to thrive in a face-paced environment
- Proficiency with Microsoft Office, to include Word, Excel and PowerPoint.
- The ability to make presentations to large audiences.
- Superior written and verbal communication skills, and the ability to build a culture of open communication within Auxiliary Services.
- A solid understanding of the food industry.
- A solid understanding of sustainability efforts in auxiliary services.
- An awareness of current trends and emerging issues in auxiliary services on a university campus.
Georgetown University offers attractive benefits, including a tuition assistance plan. We encourage qualified applicants to submit a cover letter and resume online to job number 2013-0752A.
Georgetown University is an Affirmative Action/Equal Opportunity Employer that is committed to diversity in the workplace.