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Under the general direction of the Associate Director of Communication & Financial Literacy the Financial Aid Communications Specialist is responsible for assisting with the default management plan, general financial literacy activities, and financial aid communications. This position assists with conducting phone and email outreach to federal loan borrowers and prospective/enrolled students; responding to students’ and borrowers’ emails and phone calls regarding financial aid; while working to assure compliance with federal, lender, and Saint Leo University (SLU) regulations regarding federal loans, financial literacy initiatives, and financial aid in general. This position also serves as a backup to the Financial Aid Assistant for Communications and will digitally image documents and run reports as needed.
•Routinely respond to borrowers’ emails and phone calls regarding their student loans and lenders; supplying loan information
•Conduct courtesy phone calls to borrowers on a daily basis, serving as a liaison between Saint Leo University and borrowers’ lenders/servicers
•Provide support to default management plan and financial literacy activities to assure lowest possible default rates and general financial success of former and current students
•Provide information to prospective and enrolled students regarding financial aid program requirements and procedures via inbound and outbound telephone calls and email
•Research financial aid issues; review forms for completeness, accuracy; verify information reported on student applications and other documentation
•Process financial aid documents using digital imaging; check documents for completion, signatures and attachments; scan; and index.
•Perform letter and email merges, send correspondence as needed
•Perform financial aid and financial literacy workshops, deliver open house and classroom presentations, and execute other outreach activities
•Provide administrative support to the strategic communication plan; including sending out mass emails through TargetX and running reports in the Colleague database
•Other duties as assigned
•Requires in depth knowledge of financial aid terminology, processes and activities
•Ability to learn and understand technical procedures
•Excellent communication skills, both verbal and written
•Strong interpersonal skills with student and staff populations
•Superior organization, prioritization, and self-motivation skills
•Multitasking capabilities and detail oriented
•Strong computer skills; proficiency in MS Office Suite
•Must have flexibility to travel between Financial Aid Office – Channelside location and the Saint Leo University Campus
•Flexibility to work occasional extra hours and Saturdays as needed
•Associates Degree or higher
•Minimum one year of experience in default management, call center support, student lending, banking, higher education, or financial aid counseling
•Bachelor’s Degree or higher
•Minimum two years of experience in default management, call center support, student lending, or financial aid counseling
•Experience preparing and presenting training material to individuals and groups
•Experience with Colleague and National Student Loan Database
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