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The Bentley Computing Services Help Desk provides software and hardware support to faculty, staff, and students on the Bentley campus. This includes front-line support of the 4,000 laptops in the student Mobile Computing Program. The Help Desk supports telephone, e-mail, web-based and face-to-face customer interactions. Supervision of the physical Computing Services Help Desk space within the Bentley Library. Friendly, courteous and professional facilitation of computing hardware, software, and training requests. The position requires telephone support and one-on-one consultation for the purpose of operational support of Bentley approved or owned hardware and software. This position is responsible for entering tickets, triaging, tracking and solving computer hardware and software problems for all faculty, staff and students.
This position requires a person who combines a reassuring demeanor, solid analytical skills and experience with complementary technical skills in the area of PC computing. This person must be able to communicate well with clients, write effectively and clearly, and must combine knowledge and appreciation of higher education business priorities with knowledge of Microsoft Windows and Microsoft Office Applications.
High School Diploma plus minimum of 2-4 years working in a technical PC related field on a customer service help desk.
In depth knowledge of Windows and Mac OS, Microsoft Office and Active Directory required. Knowledge of Microsoft Exchange, phone systems, helpdesk or customer service ticketing systems.
Excellent communication skills and a proven track record of courteous and efficient technical customer service.
Bachelor’s degree and HTML preferred.
This position is regularly scheduled to work 10am -6pm Monday – Friday during the academic year. The summer schedule will be 9am-6:30pm Monday – Thursday.
Bentley University is an Equal Opportunity Employer, building strength through diversity.
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