Client Services and Communications Advisor - Washington State University in Pullman Washington

Unfortunately, this job is expired as of 5/19/2016.

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Washington State University

Pullman, Washington

United States

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Detailed Job Description

This position has primary responsibility for day-to-day contact, advising and guidance of students, faculty, staff, and parents in all areas of Student Financial Services. Position will provide support to the department’s multi-faceted client services and communications area. Programmatic duties involve financial aid and scholarships programs and processing, client services facilitation, utilizing award adjustment, professional judgment, and needs analysis skills. Additional duties include but are not limited to training support and communications content development and editing for department print publications, website, and social media. Other duties also include: participating in recruitment and outreach events, and providing presentations to a variety of groups.
Position duties and responsibilities will be performed in support of the office vision, mission and values as well as institutional mission and goals.

Required Qualifications

Positions require a Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

Preferred Qualifications

Experience with student services in a higher education setting.

Experience working in Financial Aid & Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics, and/or Housing and Dining.

Experience working with PeopleSoft.

Master’s Degree in a related field.

Bilingual/Biliterate in English and Spanish.

Monthly Salary

Commensurate with qualifications and experience

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU is committed to excellence through diversity and faculty-friendly policy action, including partner accommodation and NSF ADVANCE Institutional Transformation programs (

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or

Keyword Phrases

  • Enrollment
  • Client Services and Communications Advisor
  • statewide system with worldwide reach
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  • Financial Aid
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter