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Under limited supervision, performs moderately difficult collections of past due accounts. Researches and analyzes historical data on past due accounts and ascertains location of customer to determine reason for delinquency. Educates customers on proper payment process. Reconciles monthly returned check account and collaborates with outside collection agencies as necessary.
Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.
Previous experience in an office environment, especially with collection of past due debt.
Knowledge of basic accounting processes and procedures.
Knowledge of general office practices and procedures.
Knowledge of FDCPA practices and bankruptcy law.
Skills with computers and computer software applications.
Skills with Microsoft Office, including Word and Excel.
Excellent telephone skills.
Must be able to operate a ten-key calculator.
Must be able to act professionally in an office environment.
Must be able to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.
Must be able to reconcile and balance accounts.
Must be able to handle stressful situations in working with the collection of delinquent accounts, including bankruptcies, wage garnishments, judgments, and credit reporting.
Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process
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