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Under general supervision, provides dental office support to ensure patient satisfaction; schedules appointments, greets patients and answers general questions; performs registration and check-in/out functions; maintains various patient records and databases of information; collects and posts payments; provides assistance to the clinical supervisor as needed.
Knowledge of University policies and procedures
Knowledge of the office practices and procedures
Knowledge of the operation of modern office equipment including computers
Ability to maintain confidentiality
Ability to interact with the public in a polite and professional manner
Ability to maintain records and files
Excellent interpersonal/human relations skills and ability to work with other people
Excellent verbal and written communication skills
Excellent organizational/planning skills
Customer service skills
High school education or its equivalent; supplemented with one to three (1-3) years of related experience.
Collects and posts payments; performs reconciliation at day’s end.
Schedules/reschedules all patient appointments in person and by phone; confirms appointments with patients; performs patient registration process; downloads and scans patient documents.
Answers phone calls and responds to inquiries related to patient concerns; refers, routes, and places calls and follow-up calls; obtains additional patient information as directed.
Greets and assists all patients and visitors; maintains a clean, professional, and organized front office space; maintains patient lobby in excellent condition.
Records and maintains clinic schedules in the department’s scheduling software.
Provides assistance to faculty and residents as needed.
Performs other duties as assigned
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