Customer Services Assistant - Miami University in Oxford Ohio

Unfortunately, this job is expired as of 4/22/2016.

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Miami University

Oxford, Ohio

United States

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Detailed Job Description

Job ID: 2598 - SATSS - FT (Hourly)

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of the HOME Office (Housing Options, Meals, Events, and Parking Customer Service).


Job Duties

  1. Serve as a customer liaison and answer questions concerning Housing, Meal Plan, Box Office, Parking, and ID Card policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
  2. Respond to general office phone calls, emails, and walk-in guests in professional and helpful manner.
  3. Use Housing system to review student accounts and assignments
  4. Use ticket system to sell event tickets
  5. Use ID card system to create and print ID Cards for students, faculty, and staff, and to review user account information as needed
  6. Use Parking system to issue parking permits
  7. Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
  8. Receive and process customers' orders.
  9. Maintain files and records; pulls and re-files records as needed; adds any new information.
  10. May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.
  11. Serve as box office agent at various campus events.

Working Conditions:

Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Minimum Qualifications

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise. Excellent written and verbal communication, and proven customer service excellence.

Preferred Qualifications

Knowledge of retail or hospitality operations; knowledge of computer and office applications; experience working at a residential university.

Special Instructions to Applicant

Please include a Cover Letter, Resume, and List of Three (3) References as attachments.

Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Keyword Phrases

  • Shriver Center
  • Customer Services Assistant
  • #1 Nationally for best teaching
  • Opportunities for growth and advancement
  • Inclusive, equitable working environment
  • Residence Life and Housing
  • Program Administrators and Coordinators
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: See Job Description
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter