Project Manager, Retention - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 4/22/2016.

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Cuyahoga Community College

Cleveland, Ohio

United States

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Detailed Job Description

Campus or Location

District Administration

Job Responsibilities

Coordinates a case management approach and provides expertise in developing intentional outreach to students to facilitate persistence

Directs and manages college wide retention events and the distribution of degree audits/reports to students on the campuses

Works with VP of Access & Completion and team to direct, track, and analyze enrollment data around identified cohorts of students

Serves as the main point of contact and information for college wide retention efforts for specific student populations

Collaborates with campus success teams, Counseling Offices, Black American Council, Hispanic Council, Financial Aid & Scholarships, and the Registrar’s Office to provide specific triage to students and remove barriers to persistence

Coordinates with academic affairs, counseling, and other offices to facilitate conversations around subs and waivers and assist students and encourage persistence

Provides direct outreach and triage to students with special circumstance and various “holds” to resolve outstanding issues and connect them with resources to enable them to persist

Responds to tracking requests, evaluates retention efforts, and provides feedback to improve case management approach and intentional interventions with student cohorts

Performs other duties as assigned

Required Qualifications


Bachelor’s Degree and a minimum of five years of experience in higher education services area with high-touch student services, such as admissions, financial aid, business services, retention programs, or in student affairs


Proven leadership skills and ability to foster a team environment and work collaboratively

Demonstrated commitment to providing exceptional customer service

Strong results-orientation

Understanding of enrollment or retention services performance metrics, and ability to analyze data to inform practice

Experience working with academic plans, program pathways, and/or degree tracking/audit software to assist students and promote completion

Excellent written, verbal and interpersonal communication skills with all levels of staff and leadership

Strong event planning and facilitation experience

Proficient with Microsoft Office software applications

Sensitivity to appropriately respond to the needs of a diverse population

Preferred Qualifications

Master’s Degree

Knowledge of enrollment or retention services software and emerging customer relationship technologies

Banner Experience


Ability to work independently to complete goals and reach deadlines


Customer Service


Results Focus


Time Utilization / Organization

Collaboration / Inclusion

Quality of Work


Servant Leadership

Flexibility / Adaptability

Continuous Improvement / Innovation

Work Schedule

Standard College hours of operation, Monday through Friday 8:30am – 5:00pm

Target Hiring Rate/Salary

Special Note

Special Note

Posting Open Date 04/07/2016

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • Access and Completion
  • Project Manager, Retention
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Admissions & Enrollment / Recruiting
  • Student Affairs and Services
  • Multicultural Affairs and Affirmative Action
  • Disabled Student Services
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Manager
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter