Bachelor’s and/or Doctor of Chiropractic degree preferred, with a minimum of two years of recruiting/sales experience or Associate’s degree with a minimum of four years of recruiting/sales experience.
Requires experience with high-volume outbound calls, appointment scheduling, and managing of telephone, mail-in, walk-in, and internet-based leads.
PHYSICAL REQUIREMENTS: Ability to stand or sit up to eight (8) hours per day and lift twelve (12) pounds.
Current and in-depth knowledge of customer service and motivation theory
Ability to remain flexible and easily adapt to changes in assignment
Ability to coordinate and/or perform multiple tasks simultaneously, meet tight deadlines and communicate effectively with individuals from diverse backgrounds.
Excellent organizational skills
Ability to perform research and analyze data
Possess advanced technology skills
Proficient with MS Office, especially Word and Outlook
Be able to mail merge documents between Excel, Word and Outlook
Experience with Jenzabar, Banner or Datatel higher-education software
Experience with Infomaker or other report writing software a plus
Experience with customer relationship management systems
Ability to represent the office and university in a professional manner through appearance, attitude, positive interaction while adhering to ethical and confidentiality standards
Self-starter, proactive problem-solver, energetic, team player
ESSENTIAL JOB FUNCTIONS:
Job responsibilities for this position include, but are not limited to:
Responsible for guiding students starting from inquiry through evaluation and acceptance into Parker University
Responsible for developing, managing and meeting action plans in order to obtain personal and departmental enrollment objectives
Effectively communicate in person, in writing and over the phone with prospective students regarding the enrollment process
Actively promote all appropriate programs offered at Parker University to prospective students including science completion, bachelor degree completion, doctor of chiropractic and massage therapy
Responsible for knowing and adhering to the enrollment standards established by the Council on Chiropractic Education and the university
Remain current of CLEP programs
Maintain up-to-date information on any changes through the College Board
Develop a rapport with prospective students and maintain contact with them frequently
Use the customer relationship management system to document all communication with the prospective student
Remain current on knowledge of university degree offerings and programs as well as Academic and Financial Aid policy changes
Seek referrals from students, follow-up on leads, and set appointments
Complete interview process with each prospective student
Remain current on industry standards and trends by attending internal and external trainings
Evaluate activity monthly against standards and personal inquiry goals
Assist and participate in the planning of recruiting and enrollment events as needed
Provide monthly reports and statistical information on enrollment
Perform other duties as assigned
Parker University is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.