Service Desk Specialist - Lewis University in Romeoville Illinois

Unfortunately, this job is expired as of 7/4/2016.

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Lewis University

Romeoville, Illinois 60446


United States

Categories

Detailed Job Description

The Office of Technology at Lewis University invites applications for a Service Desk Specialist to provide first level contact to end users and convey resolutions for customer issues. This individual will provide support via phone, email, remote sessions and in-person to end users.  This is the perfect opportunity for someone who is customer focused, with knowledge of computer hardware, software, network systems and remote tools.   

Some Primary Responsibilities Include: 

  • Provide first level contact and covey resolutions to end-users
  • Escalate unresolved queries to next level support
  • Track, route and redirect problems from end users using emails, phone calls and ticketing system
  • Create and update training documentation and procedures

Minimum Qualifications: 

Associates Degree or equivalent in Computer Science or Information Systems related field.  Customer service and client-facing communication skills with English language proficiency.  Strong working and technical knowledge of hardware, software, network systems and remote management tools.  Troubleshooting, multi-tasking and knowledge of university software and common industry software is also required.  Prefer individuals with experience in service desk support and with ticket software systems. 

How to Apply: 

For a full description of the position and to apply visit http://jobs.lewisu.edu/postings/1175

Inspired by the University’s Mission values of Wisdom, Knowledge, Justice, Fidelity and Association, the Lewis Community declares that Lewis is a Sanctified Zone where people are committed to working to end racism, bias and prejudice by valuing diversity in a safe and nurturing environment.

Lewis University, sponsored by the De La Salle Christian Brothers, is an equal opportunity employer, and is committed to

Keyword Phrases

  • Help Desk
  • customer service
  • Service Desk Specialist
  • Office of Technology
  • Computer Support and Training
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Employment Type:Administrative Staff
Degree Required: Associate
Experience: See Job Description
Level of Job: Analyst / Staff
Other
Salary: Competitive
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume