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The Office of Technology at Lewis University invites applications for a Service Desk Specialist to provide first level contact to end users and convey resolutions for customer issues. This individual will provide support via phone, email, remote sessions and in-person to end users. This is the perfect opportunity for someone who is customer focused, with knowledge of computer hardware, software, network systems and remote tools.
Some Primary Responsibilities Include:
Associates Degree or equivalent in Computer Science or Information Systems related field. Customer service and client-facing communication skills with English language proficiency. Strong working and technical knowledge of hardware, software, network systems and remote management tools. Troubleshooting, multi-tasking and knowledge of university software and common industry software is also required. Prefer individuals with experience in service desk support and with ticket software systems.
How to Apply:
For a full description of the position and to apply visit http://jobs.lewisu.edu/postings/1175
Inspired by the University’s Mission values of Wisdom, Knowledge, Justice, Fidelity and Association, the Lewis Community declares that Lewis is a Sanctified Zone where people are committed to working to end racism, bias and prejudice by valuing diversity in a safe and nurturing environment.
Lewis University, sponsored by the De La Salle Christian Brothers, is an equal opportunity employer, and is committed to
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