Academic Advisor - American Public University System in Manassas Virginia

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American Public University System

Manassas, Virginia

United States

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Detailed Job Description

Synopsis of Role:

The Academic Advisor serves to guide, encourage, and inform students of recommended academic options to progress through their academic programs at American Public University System (APUS).This role interacts with students during the normal business week through a variety of remote means – email, phone, chat, and others.

Professional Academic Advisors form the majority of the APUS Academic Advising Department, and are critical-thinking student services professionals who use formidable communication and analytical skills to guide, influence and encourage students through their academic journeys at APUS. The incumbent is a quick-thinking multi-tasker who excels in a variety of roles on a daily basis – analyst, cheerleader, diplomat, clerical specialist, subject matter expert, and above all, effective communicator.This role requires a daily willingness to review students’ individual situations to determine optimal solutions and to adjudicate student’s requests to waive policy.The academic advisor has the ability to counsel students against a particular course of action, even if doing so will not always be well received by the student.

Additionally, the Academic Advisor participates within the University and across the industry in multiple ways (e.g., committees, technical task forces, authors and presenters for the National Academic Advising Association [NACADA]).APUS encourages perennial professional development and continuing education for all advising staff.

Essential Functions:

• Initiates and respond to student communication concerning academic advising, academic programs, APUS policies, campus and form navigation, and other student questions/concerns within the scope of student services.

• Reviews student degree plan change requests to assess credit impact, time to completion, student planning, and other relevant factors to determine and advise a recommended path in each case.

• Utilizes different academic advising strategies as appropriate, to include inquisitive, appreciative, development, and prescriptive advising.

• Communicates with students remotely, primarily via phone, chat, and email, at any point during their enrollment cycle at APUS.

• Documents all student interactions.

• Keeps supervisor and peers abreast of notable trends in student behavior, in order to assess and design targeted outreach initiatives or changes to current processes as needed.

• Organizes, conducts, and assesses group advising sessions and other student outreach opportunities with specific student populations.

• Interacts with other University departments on behalf of students.

• Continuously engages in professional development activities as needed.

• Participates in department committees, task forces, University organizations, or industry organizations (NACADA).

• Effectively builds relationships with prospective, current, and/or returning students by representing the University through email, chat, phone, ClearPath, representative landing pages, live webinars, training videos, recruitment/welcome videos, social media, and/or other means of communication.

• Performs other duties as required.

Work Environment and Physical Demands:

• Standard office environment in Manassas, VA.

•Training required for up to and possibly more than 90 days in Manassas, VA and remotely. After required training is completed, this role will work remotely. Occasional travel to Manassas, VA office required for meetings and as directed by management.

• May be required to work non-traditional hours as needed of exempt employees.

• Requires high speed Internet connection, a dedicated work space within place of residence, and the capability to telecommute as directed by management.


Required Skills:

• Excellent oral and written communication skills.

• Effective interpersonal skills – influencing, persuasion, elicitation, and listening.

• Understanding of student development theory.

• Excellent student and customer service skills.

• Ability to effectively advise in ambiguous and unstructured scenarios.

• Demonstrated ability to manage multiple tasks under tight deadlines with minimal supervision.

• Rational and objective decision making.

• Ability to navigate multiple systems and adjust quickly to ongoing technology changes.

• Optimism.

• Creativity.

• Critical thinking skills.

• Problem solving ability.

Required Experience:

• Bachelor’s degree from an accredited institution and one (1) year of professional office experience, preferably in a collegiate or academic advising setting.

• Demonstrated clear and effective oral and written communication skills, the ability to multitask, and effective service orientation required.

• Impeccable representational skills, knowledge of undergraduate and graduate student development theory, and knowledge of theory and best practices in academic advising preferred.

• Demonstrated experience in influencing, informing, and persuading students on complex academic matters preferred.

• Experience in working with students from a wide variety of cultural, socioeconomic, and academic backgrounds preferred.

• Experience in academic advising and graduate level coursework are strongly preferred.

Keyword Phrases

  • Academic Advising
  • Academic Advisor
  • Embracing and creating diverse learning environs
  • Superior and relevant distance learning programs
  • Online education supports a community of learners
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter