Desktop Support Technician - Anne Arundel Community College in Arnold Maryland

Unfortunately, this job is expired as of 4/15/2016.

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Anne Arundel Community College

Arnold, Maryland

United States

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Detailed Job Description

The Desktop Support Technician's role is to ensure proper desktop functionality so that end users can accomplish college operations. The Desktop Support Technician provides second level of support for personal computers, mobile devices and audio visual equipment.

Major responsibilities include, but are not limited to: defining customer requirements, troubleshooting and resolving issues, formatting and configuring laptop/desktop computers and mobile devices, delivering and setting up of equipment, and performing basic installation and software upgrades.  

Required Qualifications

High School diploma or equivalent required.
Minimum of one year of experience providing end-user technical support both in person, and via phone required.
Working knowledge of PCs, MACs, and mobile devices required.
Experience troubleshooting hardware and software issues, required.  

Preferred Qualifications

Associate's degree in a technical area.
A+, Network+ certifications.
Working knowledge of audio visual equipment experience.
Experience with Microsoft operating system and Office tools.
Experience using, Remote Control and Software Deployment systems, Automatic Call Distribution (ACD) and incident reporting call logging systems.  

Special Instructions to Applicants

Resume and cover letter are required

For more information or to apply, please visit

Anne Arundel Community College is an Equal Opportunity Employer

As a condition of employment and in connection with your employment application process, Anne Arundel Community College shall conduct a background check on all candidates selected for employment. The information contained in such background reports shall be used for job relevant employment purposes. All offers of employment are contingent upon the favorable results of a background check screening.

While we appreciate your interest in employment with Anne Arundel Community College, we regret that we are unable to sponsor employment Visas for job applicants at this time.  

Keyword Phrases

  • Customer Support Services
  • Desktop Support Technician
  • Great College "Honor Roll"
  • Baltimore-Washington Metropolitan Area
  • Embrace Diversity
  • Computer Support and Training
  • Network/System Administration
  • Other IT
Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: Not Specified
Type of School:2 - Year Institution / Technical
Application Requirements: See Job Description