Manager, Client Organizational Effectiveness - Cuyahoga Community College in Cleveland Ohio

Unfortunately, this job is expired as of 5/18/2016.

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Cuyahoga Community College

Cleveland, Ohio

United States


Detailed Job Description

Campus or Location

Corporate College East

Job Responsibilities


• Directs end-to-end client solutions and implementations including needs analysis work, team building, executive assessment, executive coaching, and facilitation to ensure their organizational goals are achieved
• Identifies client improvement opportunities and innovative approaches to talent development
• Collaboratively develops proposals with Business Development team to meet client needs
• Researches and secures emerging organizational development/training tools, content, and technology to provide to clients
• Collaboratively designs new and innovative client programming, solutions, and consulting services
• Manages the resources, staff, and vendor relationships required to implement client solutions
• Oversees the unit’s budget, and manages revenues and expenses using organizational budget control processes
• Serves as subject matter expert in the areas of organizational effectiveness, leadership development, team effectiveness, change management, and customer service through continued professional development
• Collects client feedback (learner satisfaction to organizational impact) and uses it to make continuous improvements to products and services as needed
• Partners with Integrated Communications team to develop essential marketing collateral, sell sheets, web content, and trade show materials to execute marketing and sales strategies
• Networks with professional organizations and members to expand the Corporate College brand and product/service lines
• Expands relationships with key decision makers and strategically promotes use of Corporate College services within client’s organization
• Builds, develops and maintains positive consultative relationships and increases loyalty with clients
• Performs other duties as assigned

Required Qualifications


• Bachelor’s degree in Organizational Development, Industrial Organizational Psychology or related field
• Minimum of five years of demonstrated experience in designing and implementing successful organizational development initiatives
• Demonstrated consulting experience
• Demonstrated experience in adult learning
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations

• Possesses comprehensive knowledge of Organizational Effectiveness theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
• Demonstrated advanced Project Management
• Possess strong organizational, time-management skills, and is results-oriented
• Possess strong commitment to providing excellent customer service
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork
• Demonstrated ability to develop, foster and cultivate relationships, create opportunities and solve problems
• Possess excellent written, verbal, and interpersonal communication skills
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Ability to meet or exceed identified revenue forecasts
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Must be a driven and energetic self-starter
• Demonstrates consultative selling techniques
• Ability to understand customer needs
• Ability to engage customers through professional presentations
• Ability to develop, foster and cultivate relationships and provide extraordinary customer service and follow through
• Demonstrated success working in team environments
• Strong business, analytic and problem solving skills
• Demonstrated financial analysis acumen
• Sensitivity to appropriately respond to the needs of a diverse population


• Customer Service
• Collaboration / Inclusion
• Results Focus

• Communication
• Time Utilization / Organization
• Quality of Work

• Servant Leadership
• Flexibility / Adaptability
• Continuous Improvement / Innovation

Preferred Qualifications


• Master’s degree in Organizational Development, Industrial Organizational Psychology or related field
• Demonstrated private sector experience in a position related to Organizational Development
• Professional certifications in areas of leadership, coaching, etc.
• Demonstrated experience with use of assessment tools
• Demonstrated experience with employee selection methodologies including job analysis and pre-employment assessment

Work Schedule

Standard college hours 8:30 – 5:00

Target Hiring Rate/Salary

Special Note

Special Note

Posting Open Date 03/30/2016

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Keyword Phrases

  • Manager, Client Organizational Effectiveness
  • Exemplary Learning and Teaching Community
  • Embrace Diversity
  • Promote Individual Development and Quality of Life
  • Economic and Business Development
  • Continuing Education Programs
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Manager
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter