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Under limited supervision, performs moderately difficult office work and fieldwork in support of the collection of past due accounts, researches and analyzes historical data on past due accounts, ascertains location of customers; contacts customers on the proper payment process, may negotiate and establish repayment process, and maintains files and paperwork on past due accounts and collection progress. Reconciles returned check account monthly; work closely with outside collection agencies.
Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.
Previous experience in an office environment, especially with collection of past due debt.
Knowledge of basic accounting processes and procedures.
Must be able to reconcile and balance accounts.
Knowledge of general office practices and procedures.
Must be able to act professionally in an office environment.
Punctual and regular attendance is required.
Knowledge of FDCPA practices and bankruptcy law is helpful
Skills with computers and computer software applications.
Skills with Microsoft Office, Including Word and Excel.
Must be able to operate a ten-key calculator.
Must be able to handle stressful situations dealing with the collection of delinquent accounts, including bankruptcies, wage garnishment, judgments, credit reporting
Excellent telephone skills, must be able to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.
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