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Create communication pieces according to the Education Department and Graduate Admissions Communication plan. Prepare communications pieces for review with supervisor and implement them into the admissions CRM System. Will maintain proper maintenance of all admissions communications.
Aids in the initial file review for all completed applicants, making admissions recommendations for program admission. Consults with program directors for formal admission into all education programs.
Aids the Associate director in the maintenance of the admission CRM, pulling reports and making updates as necessary to support the department and the College as a whole.
Responds to requests for information and provides assistance in solving a variety of problems of ordinary difficulty, based on knowledge of the procedures, practices and past experience.
Is responsible for responding to program inquires with the ability to provide high level customer service and professionalism. Basic knowledge of the all programs is expected.
Meets and greets people who enter into School offices and assists them with inquires or concerns. Screens correspondence, records and other documents for appropriate action and works with administrators to determine proper response or to resolve problems; makes referrals as appropriate. May assist in planning and carrying out related support activities, such as meetings, conferences, interviews; makes all necessary arrangements, including travel, and coordinates details. (This may include student meetings and events) Develops meaningful relationship with on and off-campus constituents to ensure sucessful student experiences Regularly communicates with other College offices and/or outside agencies to request or provide information or to clarify procedures as directed or as needed. In assigned area of responsibility, reviews operating procedures for efficiency and effectiveness; makes minor changes or recommends major changes or improvements; may participate in planning and decisions regarding new or changed procedures. Devises, modifies and/or supervises the maintenance and coordination of complex filing systems, records and/or data systems which may be computerized. May draft or independently compose and/or edit routine correspondence and other documents for supervisor's review and/or signature; as delegated signs supervisor's name to correspondence, requisitions, vouchers, etc.; makes routine decisions in supervisor's absence.
Required Degree(s): Bachelor’s Degree Preferred Degree(s): 1-2 Years of pertinent admissions experience preferred. Master’s degree preferred.
1-2 years of related experience is preferred. Demonstrated knowledge of administrative specialty required by department to be served, and ability to independently resolve problems of ordinary difficulty. Good organizational and interpersonal skills. Literacy with Microsoft computer software and ability to learn new programs. Strong interest in working in a team based environment.
American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.
Qualified applicants should electronically submit a brief cover letter, current resume, and contact information for three professional references via this online application:
AIC is an Equal Opportunity Employer.
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