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Technical Support Specialist
Location: San Diego, CA, US
Organization Name: Career Services
The Career Services Technical Support Specialist will provide functional support of Career Services applications, spreadsheets, and simple databases necessary for the successful operation of the Career Development Center.
The Career Services Technical Support Specialist will provide functional support of Career Services applications, spreadsheets, and simple databases necessary for the successful operation of the Career Development Center. Work with software vendors to help ensure system updates, applications testing, customized configurations, and to troubleshooting application problems are resolved for USD student, staff, and employers. Serves as liaison between the Career Services department and the University’s Information Technology Services (ITS) department. In coordination with ITS, the Technical Support Specialist Identifies, evaluates, and makes recommendations to senior staff on ways to improve career planning systems and information resources. Assists with efforts to ensure compliance with policies, manage projects, and resolve basic technical issues in a timely manner. Supervision received: position reports to the Research Analyst & Passport Coordinator, Career Services with consultation from the Director of the Career Development Center. The Technical Support Specialist is expected to perform duties independently, prioritize assignments, and complete responsibilities with a high degree of autonomy. There will be collaborative work with the Associate Director of the Career Development Center. Supervision exercised: exercises supervision over student staff for assigned projects.
Duties and Responsibilities:
The responsibilities described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Essential Duties and Responsibilities
Technical Applications Support
• Provide functional applications support for the Career Development Center’s primary operational platform that houses online job postings, student appointments with career counselor notes, on-campus recruiting, and large event registration. In cooperation with ITS, this includes serving as a liaison between the department and the application vendor to oversee system updates, customize configurations, and to troubleshoot student, staff, and employer problems. Any updates, patches and fixes must involve notifications to the ITS Help Desk and to the ITS-ERPT management team.
• Act as the functional application support person/liaison for all other career planning software platforms such as: Interview Stream, MyMajors Assessment, Vault Career Intelligence, LinkedIn, and VMock.
• In collaboration with ERPT-ITS, assist with Career Services components in the creation of a student professional development program for the College of Arts and Sciences and the School of Engineering (specific to the “Passport/Compass” applications developed through ITS-ERPT).
• Assist with the Career Services components in the creation of weekly newsletters for the College of Arts & Sciences, School of Engineering, and the School of Business Administration.
• Work with the University’s Financial Services Team to synchronize the department’s online event payment system.
• Serve as Web Content Maintainer for Career Development Center website. This includes management of HTML code and basic understanding of web content management systems (e.g. WordPress, Cascade, Drupal, etc.) updates, works with ITS web developers.
• Manages content for digital signage system in the Career Development Center building.
• Interacts with the University’s ITS department. On a strategic level this includes ensuring that all systems are integrated, when applicable, into campus enterprise systems (e.g. Banner and Salesforce) and researching new technologies. On a functional level this includes resolving office technical issues and coordinating upgrades of office hardware and software.
• In coordination with ITS, the Technical Specialist evaluates current and potential systems to identify opportunities for improvement and to inform office policy decisions. Makes recommendations through written reports and oral presentations to senior staff.
• Creates reference manuals and trains office staff, employers, and students on how use all office applications.
Data Organization, Storage, and Retrieval
• In cooperation with ITS-NISS, assists with standardization of office shared drive policies and procedures for optimal organizational effectiveness. This includes work with ITS to ensure compliance with university data retention policies.
• Reviews, evaluates, and prioritizes incoming information for potential impact on the Career Development Center.
• Assists with the collection of student and event data to inform department policies.
General Career Development Center Support
• Works as a team member to support other office-wide events on campus, such as large career fairs, workshops, and employer receptions.
• Assists team members with audio and visual setup for presentations and events.
• Oversees conference room reservations system.
• Other duties assigned as needed.
• High School diploma plus 2-3 years’ experience in similar role or Bachelor’s degree with some experience in a similar role.
• Proven experience in working with a variety of software systems, trouble-shooting and updating systems.
• Proven experience working with digital signage display systems and monitors.
• Demonstrated ability to work independently and on a collaborative team.
• Proven experience planning, coordinating, and leading projects with varying complexities involving a diverse customer base.
• Experience collaborating with information technology team members.
• Ability to communicate effectively orally and in writing.
• Proven ability to create targeted means of communication to user groups
• Ability to establish and maintain strong working relationships with colleagues, staff, administrators, students, and the general public.
• Ability to manage confidential client and employment information with tact and discretion.
• Must possess flexibility and versatility in order to contribute to evolving work situations.
• General knowledge of Salesforce CRM.
• General knowledge of the role career development plays within higher education.
• Website Content Management System experience; Specifically Cascade Server Content Management System (CMS)
• Demonstrated ability to plan, organize and implement projects with complex logistics involving multiple task and priorities.
• Two years or more of experience in a related position.
• Demonstrated ability to work in multi-functional teams
• Graduation from an accredited college or university with a Bachelor’s degree in computer science, information science, or similar program.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. Serious candidates are encouraged to request official transcripts to help expedite the hiring process.
Salary: $21.65 per hour; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Hours: 40 hours per week
Closing date: Open until filled
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
How To Apply
Click http://apptrkr.com/774220 to complete our online application. In addition, you are strongly recommended to upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit http://www.sandiego.edu/smokefree.
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