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Synopsis of Role:
The Military Assistance Team Specialist processes military tuition assistance forms, submits veteran’s benefits data to the VA, and processes civilian tuition assistance forms within the targets service level performance goals set by the Department. This role assists military and veteran student population in regards to available benefits.
·Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and American Public University System (APUS) tuition benefits.
·Maintains targeted service level performance goals as established by military assistance management.
·Assists students via telephone and email communications within established deadlines.
·Provides resources for military and veteran students to receive educational benefits.
·Assists team members with prioritizing departmental work to be completed within established deadlines.
·Certifies all chapters of VA benefits, report progress of veteran and military students, and maintain communication with VA and military representatives.
·Contributes to the continued improvement of the military assistance department through active participation in meetings, training, and professional development opportunities.
·Performs other duties as assigned.
Work Environment and Physical Demands:
·Standard office environment in Charles Town, WV.
·Ability to access high speed internet during office closures.
·Able to work more than 40 hours a week if needed.
·Ability to interact with students and staff in a professional manner.
·Ability to understand and apply military assistance policy and procedure in daily functions.
·Ability to multi-task and work independently.
·Ability to quickly learn new skills and processes associated with processing of military and veterans benefits.
·Ability to adapt to and solve problems in an ever-changing environment.
·Ability to be self-accountable for productivity.
·Problem solving and analytical skills.
·Attention to detail.
·Maintain departmental and individual production goals with an emphasis on quality output.
·Must be a team player with a positive attitude.
·Maintain flexibility in work requirements.
·Must be able to communicate effectively verbally and in writing.
·Bachelor’s degree preferred; associate degree required.
·Two or more years of experience in customer facing functions, preferably in a higher education setting.
·Proficiency in Microsoft Office suite is required.
·Basic knowledge of veterans and military education programs strongly preferred.
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