Executive Director-Academic Services & Registrar-Ext'd - Bunker Hill Community College in Boston Massachusetts

Unfortunately, this job is expired as of 5/6/2016.

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Bunker Hill Community College

Boston, Massachusetts

United States

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Detailed Job Description

Job Description:

Bunker Hill Community College seeks a creative and energetic professional who will work with a team in a collaborative environment to fill the position of Executive Director of Academic Services and Registrar. The Executive Director will provide leadership to plan, organize, and manage all of the activities related to the Registrar's office on both the Charlestown and Chelsea campuses, including serving as the official authorized keeper of the College's student records.

As Registrar the Executive Director's primary mission is to uphold the academic policies of the College, to securely maintain the academic records of current and former students and to facilitate the student enrollment process, maintaining a registration, records, course scheduling and graduation operation that is efficient, responsive, data-informed and student-focused. Specifically, the Executive Director facilitates student registration; maintains up-to-date and accurate course schedules, final examination schedules; oversees the academic review of the College Catalog,  manages efficient use of classrooms; and supervises and maintains the Colleague Student system, along with other technology systems, working collaboratively and partnering with faculty and staff in other areas to enhance student service, improve operations and develop, assess and enforce academic policies. This position is responsible for managing the creation of a master course schedule that maximizes students' ability to plan their academic schedules with a barrier-free path toward graduation.

Job Responsibilities:

  • Manage Student Records, Graduation, and Institutional Records Management and other academic services for the College including degree and graduation audits and the awarding of transfer credit.
  • Develop and implement the goals and business strategies for the assigned work areas.
  • Monitor and analyze processes to improve services and predict future needs.
  • Manage curriculum programs of study changes and degree audit functions for the college.
  • Interpret, implement and ensure college compliance with state and national accreditation standards.
  • Provide interpretation and monitor processes to ensure compliance with state and federal laws and regulations including FERPA. Establish and implement policies and procedures for collection, storage and dissemination of information according to public law, regulations, and institutional policies; act as FERPA compliance officer for the College
  • Manage and supervise staff in assigned departments.
  • Forecast, develop, administer and oversee assigned budgets.
  • Provide professional level support to the Academic and Student Affairs area through data analysis, project management, reports and presentations and committee participation.
  • Recommend policy revisions and responsible for departmental planning.
  • Provide leadership to the development of a BHCC One Stop.
  • Hire, train, evaluate and supervise staff.
  • Conduct graduate follow-up data collection and reporting.
  • Outline, implement and assess internal audit procedures to ensure accuracy of student data.
  • Evaluate hardware and software needs of Academic Record's Office and other Academic Service functions for consistency with student needs.
  • Build cross-campus relationships for enhancement of services provided through the Academic Records Office and other academic service areas.
  • Chair committees convened to develop or modify existing academic service policies and procedures.
  • Collaborate with staff across the college to ensure that students are receiving accurate and timely academic services.
  • Other related duties as assigned by the Associate Dean of Enrollment Services.


  • Master's degree in student services, educational administration or a related discipline or combination of a master's degree and 5 years direct experience in Academic Services.
  • Five years of direct experience or seven years in a related area.
  • Proven record of successful supervisory experience in a people-oriented environment
  • Demonstrated understanding of the application of technology to deliver Records and Registration services.
  • A proven record in working successfully with diverse populations
  • A positive attitude and ability to plan and adapt to change
  • Ability to collaborate effectively with college departments and cross-functional teams
  • Exceptional organizational, management, analytical and leadership skills.
  • Ability to enable a strong focus on customer service and student success
  • Demonstrated knowledge of student registration and record keeping practices
  • Demonstrated experience providing online student services
  • Proficiency with Microsoft Office applications including: Outlook, Word, Excel and PowerPoint
  • Ability to prioritize effectively and succeed in a fast-paced, student-focused environment
  • Ability to manage large datasets
  • Excellent oral and written communication skills, as well as the ability to interact with faculty, staff, administrators, students, alumni and the public with diplomacy and tact


  • Preferred five years of direct experience in a community college
  • Bi-lingual
  • Experience with Colleague a plus

Bunker Hill Community College is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at three satellite locations in the Greater Boston area. Recently re-certified as a Leader College by Achieving the Dream, BHCC is part of the Massachusetts public higher education system, which includes 15 community colleges. Founded in 1973, BHCC is the largest community college in Massachusetts, serving more than 14,000 students each semester across all modes of instruction. The College offers more than 100 certificate and degree programs that prepare students to enter four-year institutions or to enter the workforce prepared for better and more highly skilled jobs. Sixty-seven percent of students are people of color and more than 50 percent are women.

We are looking for individuals aligned with our institutional values of access and success, excellence and innovation, economic and social justice, inclusiveness and equity, civic engagement and service, kindness and respect, and accountability and transparency. Individuals with a dedication to a dynamic educational environment, investment in the social and economic well-being of all, and belief in student-centered learning in an engaging, supportive environment are sought to fill the following position.

Living in Boston
Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to: http://www.cityofboston.gov/residents.

Additional Information

Salary Range: $103,000.00-$108,000.00

Effective Date: To Ensure Consideration, Application Materials Must Be Received By May 5, 2016.

Application Instructions

Submit Cover Letter and Resume Addressing the Required Qualifications to: https://bhcc.interviewexchange.com. Fax transcript files over 2 MB to (617)-228-3328.

Keyword Phrases

  • Academic Services & Registrar
  • Executive Director-Academic Services & Registrar
  • Achieving the Dream
  • Embrace Diversity
  • LifeMap
  • Registrars
Employment Type:Higher Education Executives
Degree Required: Masters
Experience: See Job Description
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter