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Under general supervision, serves as student/parent counselor in the student financial services department; assesses aid eligibility for applicants; explains financing options, and policies and procedures.
Knowledge of all aspects of scholarship/financial aid and billing programs, policies, procedures, and practices
Knowledge of federal, state, university, and private assistance programs and payment options
Interpersonal/human relations/communication/listening skills
Writing and editing skills
Counseling and financial aid eligibility assessment skills
Ability to adapt to work environment changes and relate to diverse populations
Ability to assess situations, prioritize needs and tasks, and to assist, counsel, and act accordingly
Ability to interpret oral and written instructions
Ability to establish and maintain effective, team-oriented, working relationships
Ability to operate a personal computer and various software programs
Bachelor’s degree; supplemented with one (1) year of related work experience in a financial aid office, with experience in counseling and aid assessment.
Advises and counsels students, parents, agencies, and University staff on all aspects of financial aid programs (federal, state, university, private): policies, procedures, practices, office services, and document completion; processes applications/documents related to aid programs; processes emergency loans.
Reviews and updates award notifications; coordinates special condition applications; problem-solves for aid applicants; coordinates enrollment management and development financial aid and scholarship activities with admission counselors.
Conducts workshops on the financial aid process; assists in aid eligibility assessment, funds disbursement, and aid reconciliation procedures.
Serves as liaison for office functions, programs, and services, internal and external to the University; attends high school nights and special events; manages incoming calls, e-mail messages, and follow-up procedures applicable to assigned student groups.
Performs other duties as assigned.
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