Assistant Registrar, Berklee Online - Berklee College of Music in Boston Massachusetts

Unfortunately, this job is expired as of 4/28/2016.

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Berklee College of Music

Boston, Massachusetts

United States

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Detailed Job Description

Berklee Online is the online extension school of Berklee College of Music, delivering access to Berklee’s acclaimed curriculum from anywhere in the world. Berklee Online's award-winning online courses, multi-course certificate programs, and Bachelor of Professional Studies degree program are accredited and taught by the college's world-renowned faculty, providing students with the expertise required for a successful career in the music industry.

Reporting to the Continuing Education Registrar (CER), the Assistant Registrar will be responsible for the day to day administration of Berklee Online’s non-degree programs, including certificate programs and credit and noncredit courses. The ideal candidate will have experience working with nontraditional students and have a strong customer service orientation, with effective communications skills, attention to detail, judgment, and ability to work independently as well as with other departments.

Essential Duties and Responsibilities:

  • Create and adjust certificate program schedules.
  • Create and adjust course and certificate program orders.
  • Process enrollment verifications.
  • Process transcript requests.
  • Process withdrawals, course changes, program changes, etc. for the non-degree student population.
  • Manage tuition prices for promotions/discounts.
  • Produce and mail certificates and letters of completion.
  • Track and report on course transfers and withdrawals.
  • Apply and certify VA benefits.
  • Maintain VA records.
  • Certify loans for non-degree students.
  • Provide FERPA training to new staff.
  • Maintain effective and prompt communications with students through both email and phone.
  • Manage day-to-day operations of the non-degree student population.
  • Act as a liaison to the advising team as it pertains to student inquiries.
  • Train, schedule, and manage work study students.
  • Fill in for Continuing Education Registrar as necessary.

Required Skills

  • Excellent verbal and written communication skills.
  • Ability to work independently and make decisions based on established guidelines.
  • Demonstrate considerable judgment, accuracy, and consistency.
  • Must possess strong time management, organizational, and project management skills.
  • Data collection and analysis skills.
  • Music background a plus.
  • Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences.

Required Experience

  • Bachelor’s degree required.
  • Minimum of one year of experience in a university/college records and registration office required.
  • Experience working with non-traditional students.
  • Experience with FERPA.
  • Experience with VA benefits administration.
  • Experience with Colleague/Datatel and Salesforce preferred.

Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

Keyword Phrases

  • Registration Coordinator, Berklee Online
  • Learning lab for the music of today
  • Cultivating the musicianship of all students
  • Holistic and constantly evolving diversity
  • Registrars
Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter