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Under general direction, supervises and provides direction for staff; designs workflow and monitors staff activity; establishes quotas and procedures; interacts with insurance company representatives, accounts receivable management, financial institutions, business managers, and accounting personnel.
Working knowledge of third party payor contracts inclusive of state and federal agencies; working knowledge of account reconciliation; verbal and written communication skills; organizational/planning skills; supervisory skills; ability to work under stressful and fast-paced conditions; ability to manage multiple tasks independently; ability to operate personal computer with various software programs, including Excel an Microsoft Word.
Associates degree; supplemented with four (4) years experience in business or related field, with two (2) years of supervisory experience in accounting or financial institution.
Directs and monitors activity of refund staff with responsibility of resolution of patient refunds; directs and monitors activity of customer service and self pay staff.
Establishes and maintains accurate work cues and other work distributions to achieve optimal performance and process flow to ensure reconciliation of monies posted to accounts receivable system.
Prepares, monitors, and reviews policies and procedures and productivity standards of staff, and takes necessary steps to amend, correct, and/or improve procedures and productivity.
Writes monthly operations summaries, clearly articulating significant payment posting and refund issues, productivity, or technology difficulties; provides information to management on payment trends.
Works with financial institutions, insurance company provider representatives, and accounts receivable management to resolve issues.
Performs other duties as assigned.
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