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Under general direction; maintains an efficient and effective work environment for patient-centered care; coordinates the clinic’s daily functions by supervising staff and communicating with the physicians, other providers, and patients; organizes and orders the necessary equipment, immunizations and supplies for patient care; oversees patient flow providing seamless care for patients through triage, referrals, refilling medications, scheduling procedures in other departments, and education.
Knowledge of medical terminology
Interpersonal and human relations skills
Time management skills
Ability to prioritize and delegate duties
Ability to maintain confidentiality
Attentiveness to details
Related coursework or specialized training beyond high school; supplemented with at least five (5) years of relevant work experience; must also be a Licensed Practical Nurse.
Assists physicians and other providers; actively supervises staff and patient flow by maintaining an efficiently run clinical setting with adequate staffing; coordinates patient referrals, procedures, educates patients and conducts tests as requested by physicians; communicates with other healthcare organizations and families to coordinate care in a patient-centered, timely and efficient manner; educates patients during their appointments and serves as a patient advocate.
Trains and supervises clinical and administrative staff according to the department’s policies and procedures for effective patient care; maintains clinical schedules to ensure adequate staffing for clinic hours; arranges efficient communication between patients and physicians and pharmacist and between clinics; communicates patient needs and physician concerns with other providers and medical students; communicates directly with the medical director to problem-solve pre-emptively.
Assists in the hiring of new clinical staff and subsequent orientation, training, assigning duties, and evaluation.
Participates in planning, problem-solving, improvement and introduction of new ideas through working with members of the department and SLUCare’s professional, administrative and clinical operations; serves on several committees for SLUCare; informs staff, physicians and others providers about changes in Epic and IDX.
Performs other duties as assigned.
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