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Under administration direction, serves as a team lead performing strategic/integrated, operational, and tactical duties;; monitors various information system related projects, upgrades, and developments; integrates electronic health record software with practice management and coding systems; assists with development of system and interface requirements; provides advanced end user support.
Knowledge of management information systems, data structures, and application software
Extensive knowledge of the principals, practices, and techniques used in administering complex databases
Extensive knowledge of Epic EHR, GE Centricty Business or Cloverleaf Integration Engine
Interpersonal/human relations skills
Demonstrated customer service skills
Presentation and group facilitation skills
Ability to perform technical work
Ability to work under stressful conditions and maintain a positive attitude
Ability to analyze and resolve software application issues and recommend improvements
Ability to apply a high level of visual effort
Ability to maintain a high level of confidentiality
Bachelor’s degree; supplemented with six (6) years of related work experience. Ability to achieve EpicCare Ambulatory EMR or related certification(s) within six (6) months is required.
Analyzes processes and related data to recommend automation improvements; leads and develops various application data translations, HL7 interfaces and/or Cache routines.
Supervises application/ interface analysts and/or technical staff; participates in planning, selection, and installation of process changes in electronic health record, practice management and coding systems; collaborates to establish data mapping plans and methods.
Provides advanced end-user support; responds to software application, interface and database issues; reviews issue logs to identify patterns; tracks performance of vendor in resolving issues within target dates; plans and implements installation upgrades and development projects.
Evaluates and recommends system and process improvements to electronic health record and practice management systems; serves as liaison between departments and software vendors for specific applications; implements approved change requests for specific applications; coordinates and maintains interface standards.
Performs other duties as assigned.
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