Asst Dir Cust & Fac Services - Miami University in Oxford Ohio

Unfortunately, this job is expired as of 3/15/2016.

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Miami University

Oxford, Ohio

United States


Detailed Job Description

Job ID: 2420 - Unclassified - FT (Salaried)

Assists in the administration, management, and support in all operational and programming aspects of the customer service area to include membership, pro shop, informal, and reception control for the Recreational Sports Center and to ensure the health and well-being of all staff and patrons.  Also serves to provide program staff management, facility coverage, and supervision of special events as needed.


  • Implement and revise ongoing policies and procedures for the Customer Service operations for a 150,000 square-foot facility and satellite facility.
  • Manage 2,000 facility memberships to include plan development, issues, and reconciliation of passes.
  • Maintain membership database within registration software program
  • Host member special events including community functions such as Oxford Chamber nights
  • Oversee member finances including accurate credit card information for monthly transactions
  • Responsible for SilverSneakers® program including 600 memberships and marketing.
  • Coordinate SilverSneakers® fitness classes, social events, and wellness programs.
  • Assist with membership marketing including graphic design, promotional events, and strategic planning.
  • Evaluates program data to provide justification for program proposals, and budget or personnel adjustments.
  • Assist with annual All-Staff training sessions and monthly student staff meetings.
  • Coordinate annual training for pro shop manager, customer service intern and student lead staff including annual evaluations and development plans.
  • Provide facility coverage and other departmental special events at the RSC and Phillips Hall including planning, staffing, and evaluation;
  • integral part of the Event Management Team.
  • Provide the Director with reports on RSC program participation, activities, incomes, and expenses.
  • Establish working relationships with individuals, agencies, and groups to further the RSC mission.
  • Perform duties with limited supervision and is responsible for making independent decisions
  • Assist with investigating and reviewing customer complaints
  • Attend state, regional, and national conferences/meetings.
  • Completes other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree in recreation or related field or Bachelor’s degree with equivalent of 3-5 years of experience
  • Current CPR and first aid certification
  • Work experience in a Customer Service/Facility role

Preferred Qualifications

  • Master’s degree in recreation or related field

Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Keyword Phrases

  • Recreational Sports Center
  • Asst Dir Cust & Fac Services
  • #1 Nationally for best teaching
  • Opportunities for growth and advancement
  • Inclusive, equitable working environment
  • Student Activities
  • Facilities Management
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: See Job Description
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter