Assists in the administration, management, and support in all operational and programming aspects of the customer service area to include membership, pro shop, informal, and reception control for the Recreational Sports Center and to ensure the health and well-being of all staff and patrons. Also serves to provide program staff management, facility coverage, and supervision of special events as needed.
Implement and revise ongoing policies and procedures for the Customer Service operations for a 150,000 square-foot facility and satellite facility.
Manage 2,000 facility memberships to include plan development, issues, and reconciliation of passes.
Maintain membership database within registration software program
Host member special events including community functions such as Oxford Chamber nights
Oversee member finances including accurate credit card information for monthly transactions
Responsible for SilverSneakers® program including 600 memberships and marketing.
Coordinate SilverSneakers® fitness classes, social events, and wellness programs.
Assist with membership marketing including graphic design, promotional events, and strategic planning.
Evaluates program data to provide justification for program proposals, and budget or personnel adjustments.
Assist with annual All-Staff training sessions and monthly student staff meetings.
Coordinate annual training for pro shop manager, customer service intern and student lead staff including annual evaluations and development plans.
Provide facility coverage and other departmental special events at the RSC and Phillips Hall including planning, staffing, and evaluation;
integral part of the Event Management Team.
Provide the Director with reports on RSC program participation, activities, incomes, and expenses.
Establish working relationships with individuals, agencies, and groups to further the RSC mission.
Perform duties with limited supervision and is responsible for making independent decisions
Assist with investigating and reviewing customer complaints
Attend state, regional, and national conferences/meetings.
Completes other duties as assigned.
Bachelor’s degree in recreation or related field or Bachelor’s degree with equivalent of 3-5 years of experience
Current CPR and first aid certification
Work experience in a Customer Service/Facility role
Master’s degree in recreation or related field
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.