Student Accounts Representative - University of La Verne in La Verne California

Unfortunately, this job is expired as of 8/23/2016.

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University of La Verne

La Verne, California


United States
(20150245SA)

Categories

Detailed Job Description

Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies. Is responsible for billing third party agencies on behalf of students whose tuition and fees are paid by a corporation, non-profit agency, military agency, or the international embassy.

Specific Duties

1.Responsible for billing third party agencies on behalf of students whose tuition and fees are paid by a corporation, non-profit agency, military agency, or the international embassy. Has the primary responsibility for maintaining successful relationships with these third parties and is responsible for improving processes and ensuring excellent customer service to all parties involved. The representative is responsible for reviewing all third party billing agreements for specific guidelines/stipulations, performing accurate tracking and billing and maintaining auditable records. The representative needs to take into consideration a student’s registration status, financial aid awards and the University’s financial policies and procedures when working with third party agencies.
2.Acts as a primary contact for students, parents, university personnel and other involved parties concerning student accounts. Advises students regarding their payment options and financial policies.
3.Perform cashiering duties on a daily basis. Duties include the receipt of and posting of payments, charges and balancing out at the end of the day.
4.Disseminate Financial Aid information to incoming and returning students. This includes providing information on the various grant and loan programs as well as counseling students on debt management, repayment obligations and how to finance their education.
5.Calculate amount due at registration. Calculation includes review of pending Financial Aid to determine the appropriate down payment and assist students with the appropriate payment plan as dictated by University Policy.
6.Determine accounts that are past due and report appropriate figures to management. Responsible for managing past due accounts in an effort to reduce overall accounts receivables by communicating to students while still in attendance.
7.Review aging reports and determine accounts to receive pre-collection letters and phone calls. Speak with student regarding payment options. If necessary, write-off the account in Banner, place a hold on the account, and forward the file to the Collection Specialist.
8.Establish payment plans for students. Knowledge of institutional policy and payment plans offered for various student populations is required. Must be able to calculate down payment and monthly installments.
9.Review student accounts for accuracy and appropriate payments. Review includes the posting of late fees and placement of accounting holds every term/semester.
10.Review accounts to determine eligibility for Bookstore Vouchers. Determination includes a review of the account and scheduled disbursements to ensure adequate funding to cover books and supplies.
11.Handles, documents and routes inbound telephone calls and acts as a liaison between departments and students.
12.Advise students regarding leave of absence policies, decisions, and the financial ramifications of a withdrawal.
13.Respond timely to student communication by letter, phone, fax, and email.
14.Participate in student orientations, informational meetings and training sessions. Some evening and weekend hours are required. Represent the Office of Student Accounts as a speaker and provide important information about payment options, financial counseling services, important dates, refunds and book authorizations.
15.Calculate refunds due to students and prepare the appropriate refund requests. Requires knowledge of Title IV, state, and institutional policies governing disbursement rules and refunds.
16.Perform other duties as assigned by supervisor(s)

Minimum Qualifications

Bachelor’s Degree or AA degree with a minimum of three years of related experience. Experience should be in accounts receivable, banking, or a student services department preferably in Student Accounts, Registrar, Financial Aid Admissions, or Academic Advising
Experience with Banner is recommended, but not required
> Excellent customer service, oral and written communication skills
>Ability to work effectively as a team member
>Ability to analyze, interpret data and make independent decisions
>Ability to work in a fast paced office environment
>Strong presentation skills
>Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds

Preferred Qualifications

Benefits Summary

The hiring range for this position is dependent upon qualifications and departmental equity. Benefits of employment include a comprehensive health and welfare plan, tuition remission program for employee, spouse and dependent children and a generous 10% contribution to the University’s 403B retirement plan.

Benefits Summary

The hiring range for this position is dependent upon qualifications and departmental equity. Benefits of employment include a comprehensive health and welfare plan, tuition remission program for employee, spouse and dependent children and a generous 10% contribution to the University’s 403B retirement plan.

Location

La Verne Central Campus

Special Instructions to Applicants

Open Date

Keyword Phrases

  • Student Accounts Representative
  • Employer of Choice
  • Diversity & Inclusivity
  • Hispanic Serving Institution
  • Student Affairs and Services
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Employment Type:Administrative Staff
Degree Required: Bachelors
Experience: See Job Description
Level of Job: See Job Description
Salary: Not Specified
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References