Detailed Job Description
About Berklee Online:
Berklee Online is the online school of Berklee College of Music, delivering access to Berklee’s acclaimed curriculum from anywhere in the world. Berklee Online's Bachelor of Professional Studies degree program, multi-course certificate programs, and award-winning online courses are accredited and taught by the college's world-renowned faculty, providing lifelong learning opportunities to people interested in music and working in the music industry.
Reporting to the Dean of Continuing Education, the Academic Programs Manager provides operational and administrative support to the Dean related to online academic programming, student and faculty services, policies, and special events. The ideal candidate is a strong communicator who enjoys working on a variety of tasks and projects, and has an educational background in music, strong work ethic, and attention to detail.
Essential Duties and Responsibilities:
- Serves as first contact for student and faculty inquiries to the Dean, providing assistance and escalating to the Dean as needed.
- Provides onboarding for faculty interested in online course authoring and facilitating.
- Maintains, revises, and publishes academic policies for degree and nondegree offerings, as approved by Dean.
- Assists Dean in reviewing course proposals for suitability to online program, formatting and copyediting as needed.
- Creates course codes, enters new courses in database, and submits requests for course author contracts.
- Maintains deep knowledge of Berklee Online MOOCs, courses, certificate programs, and degree program majors, tracks prerequisites and requirements for courses, and prepares and revises grids for majors.
- Plans and coordinates arrangements for a variety of annual events, including Berklee Onsite and other initiatives to bring online students to campus. Communicates with faculty and music industry professionals to secure presentation information, bios, and photos, in addition to making travel arrangements as needed. Works with campus Concert Operations, Studio Scheduling Managers, and Academic Scheduling to secure appropriate space for the events.
- Conducts research related to trends in the music industry, music technology, music education, and online learning.
- Creates and administers surveys to measure demand for new online courses and programs.
- Maintains schedule of online award programs and prepares award nominations/submissions.
- Provides administrative support for the Dean, include managing calendar, preparing meeting agendas and minutes, crafting documents and correspondence, arranging for travel/accommodations, and completing expense reports.
- Excellent communication and interpersonal skills; ability to communicate effectively in writing, in person, and on the phone with a diverse group of persons, including all levels of the college administration, faculty, and staff, as well as external individuals.
- Strong project management and organizational skills, including the ability to meet deadlines, prioritize, and work on multiple projects simultaneously with great efficiency and attention to detail.
- Ability to work well in a collaborative team environment as well as independently.
- Ability and willingness to maintain the highest level of confidentiality.
- Strong technology skills (e.g., word processing, database, spreadsheet, research, financial record-keeping, and social media).
- Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences.
- Bachelor’s degree in Music, Communications, or Liberal Arts.
- At least three years’ of relative work experience, preferably in higher education, technology, or non-profit environment.
- Knowledge of music industry, theory, and production.
- Experience with online learning preferred.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.