Under minimal direction, participate in a team responsible for delivering solutions including acquisition, implementation and integration of locally hosted and SaaS third party software, development of custom solutions, and supporting applications for the division of University Advancement. Work effectively with the team and be accountable to the team. This position reports to the Director of Information Systems & Analytics within University Advancement.
Participate in cross-functional, major systems projects. Coordinate moderately sized projects. Maintain project status reports. Develop written technical project proposals. Recommend technical solutions to project issues. In coordination with the team, work to remove roadblocks.
Ability and willingness to work as part of a team with an emphasis on agile methodologies and be accountable to that team on all aspects of a solution.
Proactively contribute to the advancement of a team. This may include serving in the Scrum Master role (or similar roles) for agile teams.
Gather, document and analyze requirements and develop specifications for complete systems and applications using agile techniques.
Design, develop, modify, test and implement computer applications using agile techniques. This includes the appropriate design and use of error handling, logging, APIs, code reuse, etc.
Plans and executes third party software implementations and integrations with a focus on designing APIs and code reuse.
Participate in change management procedures; provide input and/or participate in the Change Advisory Board
Document test plans and execute a variety of testing methods; coordinate automation with QA when possible.
Provide support and problem resolution of computer applications and systems.
Coordinate support with other IT Services areas and other campus units.
Provide formal and informal demonstrations and training on a variety of computer application related topics to IT Services and to clients.
Provide and maintain documentation on computer applications.
Build positive relationships and serve as a liaison with clients and IT Services staff. This includes acquiring a knowledge of the roles, duties, and skills that various clients and teams possess and utilizing that knowledge to engage others effectively.
Work with clients in a proactive manner, offering solutions to problems and continually strive to improve the effectiveness and efficiency of their business operation. Learn and understand client business processes and functions
Actively seek to balance excellent customer service with efficient operations.
Review and analyze vendor responses to RFP.
Participate in professional development activities.
Perform other related duties as required or assigned.
Bachelor's degree in Computer Science, Information Technology, MIS, or related field and 4 years relevant experience; OR Associate's degree in Computer Science, Information Technology, MIS, or related field and 6 years of relevant experience; OR- Bachelor's degree in an unrelated field and 6 years of relevant experience; OR -8 years of relevant experience. 2+ years’ work experience using database management systems in application development; 2+ years’ work experience in web-based, application development. Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in these knowledge/skills/abilities may be earned concurrently.
Demonstrated experience designing and developing web services (REST or SOA).
Demonstrated experience with application support, development and third party application deployment in Linux, Windows, or SaaS environments
Working knowledge of desktop operating systems
Participate in Agile teams using Scrum and/or Kanban
Demonstrated experience developing applications in Java, Grails, or related languages
Demonstrated experience developing applications in PHP, Perl, or similar languages
Demonstrated experience developing web applications that are hardened against web attacks (SQL injection, cross-site scripting, etc.)
Demonstrated experience designing, consuming, and creating XML and/or JSON data
Experience developing and supporting applications using Oracle and its related tools, such as SQL Developer, SQL Plus, Forms Developer, and PL/SQL
Demonstrated experience developing shell scripts
Experience developing and testing web applications for accessibility (ADA) compliance
Experience with web and Java application server administration
Experience developing or implementing applications that utilize single-signon and authentication systems (LDAP, Active Directory, CAS, Shibboleth, Two-Factor)
Experience using source code management systems (CVS, SVN, Git, etc.)
Demonstrated good verbal and written communication skills; including communicating with technical and non-technical clients, and with clients and staff at all organizational levels
Developing, executing, and automating test plans
Demonstrated problem solving abilities and experience
Customer service skills; including diplomatically, patiently, and successfully handling complaints, problems, questions, conflict, and suggestions
Demonstrated ability to learn and utilize new tools, languages, and concepts
Demonstrated ability to independently learn and evaluate technology and industry trends
Working knowledge and troubleshooting of network architecture issues including DNS, DHCP, VLANs, load balancing, firewall rules, analyzing logs
Demonstrated experience designing components for the implementation and integration of 3rd party systems
Demonstrated experience with Higher Ed ERP systems (Ellucian’s Banner suite, Banner Advancement), Learning Management systems (Canvas), and/or web portal systems
Demonstrated ability to prioritize projects and work on multiple projects concurrently
Demonstrated experience with requirements gathering, analysis, and design for applications or moderately complex systems
Demonstrated ability and willingness to take initiative toward resolving barriers to project completion
Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.