Unfortunately, this job is expired as of 2/24/2016.
To continue in your search through the appropriate job categories, click either Administrative Staff, Higher Education Executives, Faculty, Post-Doc and Graduate Assistants, . You can also utilize "guess-free" keyword search tools with up to eight pre-defined criteria. Search for and Apply to academic postings directly from the site. Post your background either confidentially or overtly. Stand out and be discovered!
Under administrative direction, supervises, coordinates, and directs operational activities of the ITS Division to include Infrastructure & Operations, Customer Service, and Enterprise Products. Develops and executes a broad vision for effective information technology operations and related service delivery. Maintains the ITS service portfolio and continuously reviews quality level and costs of services. Ensures cohesive IT operations and coordinates activities between ITS operational departments.
Working knowledge of IT operational activities, process frameworks, and service delivery standards.
Strong customer service focused individual who can be seen as a trusted advisor to a broad set of stakeholders.
Strong understanding of financial procedures, contracts, and relationship building with internal and external customers.
Strong understanding of application development, management, and life-cycles.
Highly competent leader who is able to lead a diverse set of staff.
Ability to lead, teach, and mentor a diverse staff.
Bachelor’s degree; supplemented with ten (10) years related work experience.
Leads all IT operations related to Infrastructure & Operations, Customer Service, and Enterprise Products. Sets direction for ITS operational activities including sourcing options, quality control, and service level agreements. Oversees planning, execution, and maintenance of service enhancements and new services.
Creates and maintains short-term and long-term plans regarding ITS products and services including strategies for optimizing cost and quality. Aligns operational activities to ITS mission, vision, and strategic objectives.
Develops standards, policies, procedures, and processes related to the effective delivery of IT services. Is responsible for ensuring a process framework is in place to guide operational activities.
Regularly engages the SLU user community to assess how ITS operations can be improved to meet the needs of the University.
Provides leadership and works with directors, managers, and supervisors to develop and retain highly competent, service-oriented staff through selection, training, and day-to-day management practices that support the University’s and ITS Division’s mission, objectives and service expectations.
You were inactive for over twenty minutes. To protect you, we have logged you out. Any unsaved data has been lost.