Assistant Director of Academic Support - Miami University in Oxford Ohio

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Miami University

Oxford, Ohio

United States

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Detailed Job Description

Job ID: 2344

The Assistant Director of Academic Support provides leadership for enhancing the use of technology in teaching and learning at Miami University. S/he leads and develops the people and systems that support faculty knowledge and skills in using technology to teach, managing a team of instructional technology specialists, and other technical specialists and administrative staff. S/he also leads key aspects of the eLearning Miami office, including budgeting, event planning and implementation, metrics and reporting, support operations, and other areas. 


Working in conjunction with faculty, staff, the Assistant Director of eLearning and the Assistant Provost for eLearning, the Assistant Director of Academic Support will:

  1. Manage instructional design and technology specialists, creating a team of professionals who collaborate to identify and share best practices in the use of technology to support teaching and learning.

  2. Lead and manage faculty development for using technology to support highly engaged, active, student-centered teaching in traditional, hybrid and online courses, through the development and implementation of in-person training, self-guided learning, web-based resources, and other tools.

  3. Manage the eLearning administrative staff and duties. Provide consultation and project and program management to staff and faculty, and lead the development and implementation of systems to organize and track faculty training and office projects.

  4. Oversee the development and implementation of metrics and reporting for the eLearning office, in consultation with other staff.

  5. Provide leadership, oversight and project management over eLearning office programs such as providing formative feedback to faculty (e.g., SGIDs), websites and other services.

  6. Manage large events for the eLearning Office, such as faculty development workshops, Plugin-Reboot and other events.

  7. Develop and implement resources and training to support faculty in developing accessible online materials, coordinating and collaborating with the Directors of Accessible Technology and Student Disability Services and the Assistant Director for eLearning.   

  8. Supervise staff and operations to ensure effective use of university resources, the performance necessary to support the university's mission, and full compliance with university policies, procedures, and standards.

  9. Maintain the budget for the eLearning office.

  10. Monitor technology changes in the environment to identify additional hardware, software and training needed to support outstanding teaching.

  11. Actively promote and support a culture of collaboration and teamwork within the eLearning Office and across other units. Coordinate closely on eLearning support with the Assistant Director of eLearning.

  12. Participate in professional development activities and maintain currency on the use of technology to support teaching and learning.

  13. Lead and direct staff activities, including selection, performance management and development.

  14. Perform other related duties as required or assigned.

Minimum Qualifications

  • Bachelor's in Instructional Design, Instructional Technology or a related field.

  • 5-7 years of training and/or consulting experience with educational technology

  • 5-7 years of experience practicing instructional design in a higher education environment

  • 5 years of experience of supervisory, office or operations management

  • Experience can be earned concurrently

  • Deep knowledge of educational technology hardware and software

  • Deep knowledge of instructional design, and using technology to support engaged, active, learner-centered learning in traditional, hybrid and online modes.

  • Deep knowledge of assessment, evaluation and reporting processes, tools and systems.

  • Knowledge of current instructional technology trends and issues

  • Knowledge of budgeting processes.

  • Knowledge and experience planning and overseeing large, complex events.

  • Excellent written communication skills; including communicating technical information in terms understandable to the end user.

  • Outstanding verbal and interpersonal skills, including conflict management and problem-resolution.

  • Outstanding customer service skills; including diplomatically, patiently, and successfully handling complaints, problems, questions, conflict, and suggestions.

  • Outstanding organization skills, including the ability to develop new systems, processes and practices to support effective organization and management of work.

  • Ability to multitask, prioritize and manage multiple projects and assignments simultaneously (minimum three years of experience).

  • Ability to maintain attention to detail while managing large systems, and maintain a high customer focus with contacts.

  • Ability and willingness to develop and implement systems to obtain ongoing feedback and facilitate continuous improvement

  • Excellent supervisory skills, including managing individuals and leading teams.

  • Ability and willingness to support a team environment and support teamwork with subordinates as well as colleagues, both within and across units.

  • Equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

Preferred Qualifications

  • Master's degree
  • Knowledge of accessibility requirements including WCAG 2.0  and other standards for accessible design.
  • Training / certification in online quality standards such as Quality Matters
  • Knowledge of learning analytics and data-driven decision-making.
  • Experience developing and implementing a strategic plan for online programs with measurable outcomes.

Miami University, an equal opportunity/affirmative action employer with smoke- and tobacco-free campuses, is committed to a multicultural environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.

Keyword Phrases

  • eLearning Miami
  • Assistant Director of Academic Support
  • #1 Nationally for best teaching
  • Opportunities for growth and advancement
  • Inclusive, equitable working environment
  • Faculty Development/Affairs
  • Curriculum & Instructional Technology and Design
Employment Type:Administrative Staff
Degree Required: See Job Description
Experience: See Job Description
Level of Job: Director
Salary: See Job Description
Type of School:Research University
Application Requirements: CV/Resume
Cover Letter