Assistant Technician - Collections - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 2/11/2016.

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Utah Valley University

Orem, Utah

United States


Detailed Job Description

Under limited supervision perform moderately difficult office work and fieldwork in support of the collection of past due accounts; research and analyze historical data on past due accounts; ascertain location of customer; contact customer by telephone or letter to determine reason for delinquency and to educate customer on proper payment process; may negotiate and establish repayment process; maintain files and paperwork on past due accounts and collection progress; reconcile returned check account monthly; work closely with outside collection agencies

Minimum Qualifications

Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years.

Preferred Qualifications

Previous experience in an office environment, especially with collection of past due debt.


Knowledge of basic accounting processes and procedures.
Knowledge of general office practices and procedures. Must be able to act professionally in an office environment.
Knowledge of FDCPA practices and bankruptcy law is helpful.


Skill with computers and computer software applications, Microsoft Office, including Word and Excel. Must be able to operate a ten-key calculator.

Punctual and regular attendance is required.


Must be able to handle stressful situations dealing with the collection of delinquent accounts, including bankruptcies, wage garnishment, judgments, credit reporting;

Ability to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.

Must be able to reconcile and balance accounts.

Pay Range

$9.49 to $11.86 per hour

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • Asst VP Business Office
  • Assistant Technician - Collections
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Bursar and Student Accounts
Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter