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The Physician Liaison Supervisor is primarily responsible for developing and implementing sales plans to maintain and grow referrals from providers, manage the liaison team and develop reports and dashboards to demonstrate progress and ROI.
Possesses outstanding interpersonal skills, including excellent written and verbal skills
Demonstrates ability to use persuasive communication, leadership, and relationship-building
Demonstrates good organizational skills in the preparation of daily work schedules and the assignment of duties and responsibilities
Ability to effectively work with and through physicians, subordinates, customers, and other personnel in a cooperative, collaborative manner to improve provider and/or patient satisfaction and generate
Ability to analyze data; aptitude for mathematics and statistics and place information into reports that share in a meaningful way
Ability to efficiently and effectively manage multiple tasks
Ability to work in a fast paced, patient service oriented environment
Ability to maintain professional conduct in all work-related and/or emergent situations
Experience working with computer systems; proficient in Microsoft Excel and Word, SalesForce and PowerPoint
Experience in keeping cool and being a team player in an evolving environment
Requires Bachelor’s degree in Communications, Business Administration, or Healthcare with recent and direct experience working in a physician liaison program a minimum of five (5) years of experience working with physicians/providers, medical practice office staff, or other medical specialties.
Business Development- Develops and implements specific outreach, relationship building, and marketing plans to promote awareness of SLUCare services; leads initiatives to build patient volume and positive provider perceptions; collaborates with internal and external stakeholders to develop and execute sales strategies to generate provider referral sources; Serves as liaison, works collaboratively with SLUCare partners including SSM.
Sales Planning – Utilizes research-based methods, implements strategies to build relationships and awareness for SLUCare Physician Group and referral sources; identifies referral sources, promotes engagement and facilitate the development of strong business relationships with key stakeholders, contact, opinion leaders within SLUCare.
Team Management – Responsible for assigning to physician liaison team members, coaches and mentors to meet goals, monitors and evaluates performance; measures and evaluates liaison representatives activities; participates in performance evaluations, and makes recommendations for disciplinary actions
Data Collection & Analysis – Develops and implements an ongoing method of profiling and monitoring market areas to identify demographic, competitor, and changes in healthcare services; collaborates with department business and clinical mangers, gather and interpret the data necessary to determine priority areas for growing referrals; utilizes Press Ganey or other customer survey scores from practices to identify opportunities to correct problems that have a negative impact on referrals; develops, generates and maintains reports.
Field Work-Facilitates community outreach, speaking and education opportunities for the practice; conducts personal visits to referral sources and functions as the primary sales and marketing contact for referring physician offices; facilitate meetings for our physicians with referral sources and coordinates opportunities to discuss SLUCare services and programs; interface with both physicians and their staff to improve communication and understanding of the needs and wants of the referring practices.
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