INSTRUCTIONAL SUPPORT ASSISTANT, SUBJECT LEAD - San Jose Evergreen Community College District in San Jose California

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San Jose Evergreen Community College District

San Jose, California

United States

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Detailed Job Description

Workforce Institute


Workforce & Economic Development

Position Purpose

Reporting to the Dean in the Workforce Institute’s (WI) Division of Adult Education for Career Development and College Preparation (CDCP); the position will provide support to the Division and to the South Bay Consortium for Adult Education (SBCAE), a collaboration of four community colleges and five adult schools in Santa Clara County, and external partners. SBCAE works to build pathways for adult learners so they can transition from adult school to community college in order to achieve economic self-sufficiency in an area with one of the highest costs of living in the nation. CDCP programs provide a “No Wrong Door” bridge to post-secondary education success, with necessary supports, and are comprised of non-credit preparation courses in high-demand, high-wage Career and Technical Education (CTE) fields.

The Instructional Support Assistant, Subject Lead provides advanced tutorial and technical assistance to students, either in a classroom or laboratory setting, enrolled in courses at all levels within the college curriculum in addition to providing administrative support for lab/classroom activities. Working with instructors, designs and delivers workshops related to curriculum content. Tasks performed require in-depth technical or professional competence in the instructional area as demonstrated through classroom/lab support, one-on-one tutoring, small group facilitation and large group demonstrations. Incumbents must be able to work with all students of varying ages and backgrounds including diverse cultures, learning styles and learning abilities. This position may provide administrative support for lab/classroom activities.

Duties and Responsibilities

Working with Students – Instructional Support
1. Provide one-on-one and small group instructional support to students at all levels within the college in either a classroom or lab setting. Reinforce and reintroduce information and materials presented in class or in self-paced modules and introduce alternative or expanded information to enhance student learning.
2. Apply advanced knowledge of subject matter in instructional area to effectively support all students, studying at all levels within the curriculum. Accept referrals of students from other Instructional Support Assistants.
3. Working with instructors, design and deliver workshops and learning modules based on instructional objectives for students and possibly faculty and staff.
4. Work with students who learn at varying speeds to continually engage those moving more quickly as well as supporting those needing more time and assistance.
5. Working with instructors, demonstrate and assign appropriate drills and construct developmental models and projects for the lab or classroom, and as needed catered to particular student needs. May revise learning materials as needed.
6. Provide a variety of technologies and resources for students in addition to verbal assistance such as computer-assisted instruction and video/audio taped lectures.
7. Recognize when students are experiencing learning difficulties and present material using various approaches to identify what works for which students.
8. Refer students as appropriate to Disabled Students Programs and Service (DSP&S). Work with DSP&S to incorporate adaptive technologies and alternative learning exercises and approaches to increase student learning.
9. Provide referrals to and work closely with a variety of campus services designed to support and enhance learning opportunities for students.
10. Verify completion of student assignments and monitor student progress. Anticipate potential challenges that will face students relative to specific assignments based on particular needs including but not limited to learning styles, disability and students with English as a Second Language. Suggest strategies for students to overcome the challenges.
11. Analyze assignments from instructors within the discipline to help determine requirements. Evaluate student work for the assigned curriculum, and make determinations if assignment criteria, class grade level standards, and the other specific requirements established by instructors are met.
12. Work with instructors to maintain up-to-date knowledge of teaching and learning technologies, alternative learning materials, and computer applications pertinent to programs and services.
13. Consult reference works and/or perform internet searches to research concepts related to student assignments. Conduct searches as requested for learning materials in subject area.
14. Tutor and instruct students in learning and test-taking strategies (e.g., flash cards, study guides, and test-taking techniques).
15. May conduct assessments and recommend student level placement.
16. Serve as a liaison between the student and instructors and tutors. Keep instructors appraised of student progress.
Technical Support – Use of Lab/Classroom and Equipment
17. Schedule and conduct orientations for assigned lab and/or classroom areas including instruction on use of equipment and procedures and provide continual monitoring for proper usage.
18. Provide ongoing technical assistance to students related to proper use of tutorial and laboratory equipment. Create supporting documentation as needed for use of lab/center services and computer equipment. Organize and maintain existing reference materials, and create answer keys as needed.
19. Perform routine administrative functions related to data entry, filing and processing paperwork related to temporary employees and student use of the lab and classroom. May maintain attendance records for temporary employees. Ensure that student attendance is documented and entered onto a computer-aided timekeeping system.
20. Administer tests and quizzes in accordance with State regulations and college policies. Prepare testing schedules. Ensure security of test materials and maintain confidentiality with regard to student test-taking.
21. May schedule, train, and oversee student workers, tutors and other temporary employees. May periodically take the lead to select student workers and tutors for hire.
22. May monitor, maintain and order supplies as needed, and make purchase recommendations for equipment and instructional material needs.
23. May work with other staff and faculty to establish lab/classroom procedures.
24. Provide in-service training to staff and faculty on subject matter directly related to curriculum and
be a resource on an ongoing basis to lab/classroom staff related to subject matter.
25. Perform other related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of:
1. Effective use of technology and computer applications for providing instructional support.
2. A working knowledge of learning styles and learning disabilities.
3. A working knowledge of a range of courses offered within the assigned instructional area.
4. In-depth knowledge of tutorial and instructional techniques.
5. Standard classroom or laboratory procedures, organization, equipment, tests, experiments, and simulations.
6. Sufficient human relation and public speaking skills to convey technical concepts to others and to facilitate a small and large group learning processes.
7. Enterprise application software and MS Office such as Word, Excel spreadsheets.
8. Modern office practices, procedures and equipment including computer operation.
9. Oral and written communication skills.
Skills and Ability to:
1. Carry out the responsibilities of the job including general instructional support, providing a range of tutoring and instructional support for adult students of diverse backgrounds, abilities and skill levels.
2. Hire, train, and schedule student tutors and maintain staffing level to lab usage.
3. Make formal and information presentations one-on-one and in groups.
4. Support students and solve subject-related problems in assign area.
5. Write reports, business correspondence and procedure manuals.
6. Maintain and update multiple budgets.
7. Supervise lab users, administer tests, and perform general clerical tasks.
8. Communicate effectively both orally and in writing and make presentations.
9. Establish and maintain cooperative and effective working relationships with others.
10. Work independently with little supervision; prioritize work and meet schedules.

Minimum Qualifications


1. An Associate degree from an accredited college or university, with 12 semester units directly related to assigned area.

2. Two years of directly related work experience.

3. Demonstrated sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, gender identity, cultural, disability, and ethnic backgrounds of the students we serve ;and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

4. Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District's hiring policy; or demonstrated equivalent transferable skills to do so.

Desired Qualifications

1. Bilingual abilities, desirable.

Salary Range

$49,555- $60,412 Annual Salary (Range 86: Classified Salary Schedule Fiscal Year 2014-2015). Starting placement is generally at Step 1.

About San Jose/Evergreen Community College District

The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.

The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse faculty consisting of 14% Hispanic/Latino, 22 % Asian/Pacific Islander, 7% Black/African American, 1% American Indian/Native American, 52% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.

Equal Opportunity Employer Statement

San Jose/Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.

Keyword Phrases

  • Workforce & Economic Development
  • cultural diversity promotes academic excellence
  • two campuses in Silicon Valley
  • modernization initiative
  • Institutional Research and Planning
  • Assessment, Accreditation & Compliance
Employment Type:Administrative Staff
Degree Required: Not Specified
Experience: See Job Description
Level of Job: See Job Description
Salary: See Job Description
Type of School:2 - Year Institution / Technical
Application Requirements: CV/Resume
Cover Letter