Support Technician I, II, III - IT Service Desk - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 1/30/2016.

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Utah Valley University

Orem, Utah


United States
(JPP02116)

Categories

Detailed Job Description

Provides support of IT systems to faculty, staff, and student users through phone calls, chat requests, email, and personal contact. Performs hands-on repairs to IT systems including desktop and laptop computers. Installs and maintains basic hardware and software. Documents and maintains technical procedures within various IT knowledge bases. Repairs customer computers at Tech Bench. Utilizes Service Desk Software to create, track, and update work order requests.

Minimum Qualifications

Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Preferred Qualifications

This position is a career ladder. Position will be placed at one of these levels depending on qualifications.
Grade 8 (level I): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.
Grade 10 (level II): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 year, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.
Grade 12 (level III): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge

Knowledge of working in customer service, team-oriented, collaborative environment.

Knowledge of various computer applications such as word processing, spreadsheets, database, power point, internet browsers, email systems, and other general computer applications.

Knowledge of Mac OS and Windows OS.

Knowledge with TCP/IP and application network protocols, operating system configuration, and anti-virus software.

Knowledge of troubleshooting hardware and software problems, and researching technical issues.

Skills

Skills in troubleshooting hardware and software problems, and researching technical issues.

Skills in customer service, interpersonal communication, both verbally and written.

Abilities

Ability to present ideas in user-friendly language.

Ability to perform specific tasks in a timely and professional manner.

Ability to be highly self motivated with the ability to learn quickly.

Ability to perform other job related duties as assigned.

Pay Range

$10.54 to $16.26 per hour, DOQ

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • IT Technology Support Services
  • Support Technician I, II, III - IT Service Desk
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
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Employment Type:Administrative Staff
Degree Required: High School
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References