Technician I, II, III - College of Science and Health - Utah Valley University in Orem Utah

Unfortunately, this job is expired as of 3/7/2016.

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Utah Valley University

Orem, Utah


United States
(JPF00416)

Categories

Detailed Job Description

Diagnoses and repairs workstations for end users using a diverse set of tools. Maintains computers and ancillary equipment such as workstations, laptops, tablets printers and scanners. Performs regular hardware and software maintenance. Provides computer hardware and software expertise to academic and administrative end users. Researches and evaluates computer hardware, and software applications. Determines and recommends solutions. Must possess excellent customer service and communication skills. Must have strong analytical and trouble-shooting skills.

Minimum Qualifications

Graduation from an accredited institution with an associate’s degree in Information Systems or related field and one year of experience directly related to the Summary of Duties OR any combination of education and experience totaling three years, two years of which must be directly related to the Summary of Duties.

This position is part of a career ladder.

Preferred Qualifications

This is a Career Ladder position and will be placed at one of the following levels depending on qualifications:
Technician I – Graduation from an accredited institution with an associate’s degree in information technology or related field, plus one year of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 3 years, two of which must be directly related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions. May obtain this certification within the first 6 months of employment.
Technician II – Graduation from an accredited institution with an associate’s degree in information technology or related field, plus 2 years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 4 years, 2 of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.
Technician III – Graduation from an accredited institution with an associate’s degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position. Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions required.

Knowledge

Knowledge of Microsoft Active Directory and Group Policy, TCP/IP, 802.11 networking and troubleshooting.

Knowledge of Windows, Mac, and Linus operating systems, including Windows Server and Mac Server.

Firm knowledge and understanding of Microsoft Active Directory and Group Policy, TCP/IP, 802.11 networking and troubleshooting.

Knowledge of network printing management operating system and application virtualization.

Knowledge of database management, including MS SQL Server.

Knowledge of WSUS administration.

Knowledge of Windows imaging including sysprep and WDS.

Understanding of application packaging and deployment, including unattended installation using SCCM, Altiris etc.

Skills

Strong interpersonal, verbal, and written communication skills.

Skills in troubleshooting hardware and software problems and researching technical issues.

Skills with installing, troubleshooting and updating Windows Mac, and Linux operating systems.

Skills with installing, troubleshooting and updating and a wide variety of application software.

Skills installing, troubleshooting, and updating Windows, Bac, and Linux operating systems.

Abilities

Ability to communicate with clients in a friendly manner.

Ability to lift 50 pounds.

Must be self-motivated and eager to learn new technologies.

Ability to prioritize various tasks and projects.

Pay Range

$30,052 to $46,360

Special Instructions to Applicants

Under “Reference’s Letter” Please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Keyword Phrases

  • Dean
  • student centered teaching organization
  • building communities of engaged learners
  • beautiful mountain location
  • Computer Support and Training
logo
Employment Type:Administrative Staff
Degree Required: Associate
Experience: See Job Description
Level of Job: Analyst / Staff
Salary: See Job Description
Type of School:4 - Year / Masters Institution
Application Requirements: CV/Resume
Cover Letter
References