Detailed Job Description
The IT Technical Specialist II performs a broad scope of professional IT activities requiring experienced, professional knowledge and application of IT principles, practices and procedures. Usually requires evaluation, originality or ingenuity.
Additional Department Summary:
The Software Training and Support Specialist is responsible for general technology training, software license management, software deployment management, new software testing, and providing advanced technical support for library supported software. The position will focus on providing these services to the University Libraries system. (The position reports to work from 8:00 AM – 4:45 PM. The schedule may be adjusted later in the day for the right candidate).General technology training includes the creation, marketing, and presentation of general non-academic technology to patrons and staff. The position will generate an ongoing needs assessment of the clientele and focus training courses based on needs. Training classes will include in person classes, online (WebEx type classes and recorded training sessions), and saved training sessions. Such training modules may include using Microsoft Office Suite, Adobe Creative Cloud Suite, or how to use wireless display technology to present from a laptop.Software license management focuses on maintaining an accurate database of all purchased licenses managed by University Libraries. This includes managing the software metering database and generating usage reports as required. The position will also work with the business office and other campus units to collaborate in acquiring new software and finding cost sharing opportunities. The position is also responsible for tracking and ensuring all software renewals are processed promptly.Software deployment management is focused on managing the deployment lifecycle of all University Libraries software. This includes, software testing, maintenance, change management, and release management. The position is also an active partner with other campus units to ensure the software needs of the campus community are met. The position is expected to create marketing material which includes the creation of digital signage and printed documents and posters.Advanced technical support will be provided by this position. This includes assisting the helpdesk troubleshoot advanced technical issues which may require interfacing with the software vendors or other campus departments.The Software Training and Support Specialist requires someone who is flexible, takes initiative, excels at collaborating with multiple groups, and who enjoys teaching technology to users of various skill levels. The successful candidate will also have a love of learning, experimenting, and is not deterred from failure.
Required Minimum Qualifications
Bachelor's degree or higher and 1 year of experience in a relevant IT field (Student or Graduate Assistant, Intern, or student oriented experience will be considered), OR any equivalent combination of experience, training, education and/or certification from which comparable knowledge, skills and abilities have been obtained. Knowledge of intermediate programming, networking, system, multimedia or instructional technology skills. May require intermediate level training or certification.
Skills and Knowledge:
Knowledge and experience with a variety of technologies including Windows 7, OSX, Android, and IOS devices. Comfort and exposure in using Adobe Create Suite and other software to create digital and physical posters for marketing purposes. Demonstrated troubleshooting skills in researching and correcting software problems for Windows, OSX, Android, and IOS devices. Comfort and experience in teaching software skills to a diverse clientele with varying degrees of technical ability and understanding. Exposure in creating and modifying web pages for internal and public consumption.Effective time management skills and ability to work on multiple projects simultaneously.
Demonstrated passion for technology and using it to help people succeed. Demonstrated interest in working with the public in an academic community with a focus on technology. 1+ year(s) work experience in technology training. 1+ year(s) work experience in public facing position. 1+ year(s) work experience in creating marketing material. 1+ year(s) work experience in advanced software troubleshooting for mainstream software. 1+ year(s) work experience collaborating with internal and external groups57 Monthly (exempt): - Minimum - $ 32614.44 Midpoint - $ 47299.20
Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction will receive an individualized review of the prior conviction before a hiring decision is made. EOE/AA
The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, genetic information, disability, or protected veteran status, and will not be discriminated against because of their protected status.